Customer Experience + Design

Consistency is the last refuge of the unimaginative. —Oscar Wilde Have you ever worked for a client that sees graphic standards and style guidelines as laws that must be strictly adhered to? Or adhered to them so literally that you question the value you bring to a project? For example, I was once told, “Our […]

We are at the AHIP Conference this week, which is one of our favorite events of the year. It is good fun to meet with the many tech-savvy professionals that make up the health insurance industry. This year we meet as many regulatory pressures and deadlines are closing in, which is certain to ignite some […]

Join us Wednesday, June 29, 2011 12:00 p.m. CT for the Perficient Webinar “12 Things NOT to do on a Portal Project” Register Now! We’ve all attended our share of webinars and conference sessions talking about best practices in portal and collaboration projects and the things everyone should do to ensure their portal is a […]

In relation to my previous posts about Apple’s iCloud and syncing capabilites, I came across an article on Poor Copywriting. How surprised I was to find this picture: When I think about all of the syncing anxiety I’ve had with Apple’s failed MobileMe product across devices and channeled through the cloud – I realize that it’s […]

Please join us Wednesday, June 22nd at 1:00 EST for our upcoming webinar, “Healthcare & Life Sciences – Using Microsoft SharePoint for Contract Lifecycle Management” For many companies around the world contracts and agreements govern the way that they conduct business with external parties such as suppliers, customers and partners. Contracts contain milestones, commitments and […]

The 2011 AHIP national conference is almost here. Our team will be out in San Francisco for the June 15-17 event. With all of the changes we are witnessing in the health insurance industry, this year’s conference promises to address the many needs of conference attendees. Whether it is meeting regulatory compliance issues or preparing […]

Form over function or function over form? Each of us has our own biases … but consider this: Matt Cutts, a lead Google engineer, says every entrepreneur should think as hard about the look of their website as much as the services they provide.* Although a site may be professional and function in the most efficient […]

Should designers know how to code? It seems lately I can’t get away from this question. I’ve read countless blog posts and online discussions answering the question in varying levels of detail and with differing opinions. Though not a reliable sampling, anecdotally I’ve noticed that job descriptions for User Experience or Visual Designers lately have almost […]

Yesterday I read a post from Sara Jackson on the Hospital Impact blog entitled “Bacteria and mobile devices: A growing danger for patients?” This report highlights the role that mobile devices, used by both patients and physicians, play in the spread of antibiotic resistant bacteria. This report was very timely. I had just returned from […]

Healthcare providers and health plans are increasingly turning to business intelligence and the data warehouse to unleash the power data. This is a relief since poor data quality increases uncertainty and risk with an ultimate impact on care outcomes, efficiency, regulatory compliance, and financial effectiveness. I’ve said it time and time again (and have heard […]

“Keeping these devices in sync is driving us crazy,” Mr. Jobs said. As an iTunes user, there have been some instances where my itunes preferences have automatically reset based on various updates. I have since learned to check my preferences every single time there is an update to make sure that I don’t lose any […]

The use of telehealth and mobile health technologies is booming. From diabetes apps to virtual visits on patient portals, technology is providing a cost-effective and convenient way for patients and healthcare providers to connect and work together towards the goal of better health. Evidence from the Miami Project, which studied the use of patient portals […]