Customer Experience + Design

Forrester recently release their Web Content Management Wave.  It’s striking less for the rankings and more for the information about trends and why they ranked the vendors the way they did.  I won’t reveal the Wave itself since I don’t have rights to distribute but I will note a few key findings. Welcome to CXM […]

I attended the Big (D)esign Conference last week, and as with UPA 2011, I was inspired and challenged by the opening keynote, Transformational Space: The Power of Place. Gwen Harmon, Director of Governmental and Community Affairs for the National Civil Rights Museum, (NCRM) talked about the museum and plans for renovation to create a greater impact on […]

The U.S. healthcare system is run by highly talented people that are using outmoded forms of communication. Many clinicians still use paper files and faxes to communicate and lack the basic infrastructure to communicate efficiently regarding critical care decisions. As health insurance companies and health providers struggle with efforts to control costs, reduce administration and […]

We are so often asked to “think outside of the box” that the phrase has almost reached a cliché status. What does it really mean, and how can you train yourself to do it? The first step in changing your perception is to acknowledge your background and biases. Consider the following excerpts taken from Horace […]

Tom Ross at Noupe.com wrote a great article about what makes a great call-to-action button on a website. As we all know, encouraging visitors to take the action we want them to take is vital to increasing conversions (leads/sales) and ultimately turning your site into a revenue driver for the business. I took Ross’s suggestions […]

An Enterprise HIE is defined as the mobilization of healthcare information electronically across organizations. The Enterprise HIE can be used to move information within a region, community or hospital system. As such, the Enterprise HIE system is a great answer to problems found when forming an ACO. HIE provides the capability to electronically move clinical […]

In the film “Up in the Air,” Ryan Bingham makes his living traveling to clients and laying off their employees with his own special charm (he is played by George Clooney, after all). His upstart colleague, Natalie, proposes a new method via videoconferencing. But before the new system can go into place, their boss convinces […]

In a recent American Medical News post, Doctors and Pharmacists unite to improve outcomes, the finding’s of an impressive pilot program were published. The program was focused on examining the impact of patient’s health when physicians and pharmacists collaborate. Results confirmed that individuals with chronic illnesses take their medications only 60-70% of time, but when […]

Preventive medical services traditionally occur within a conglomerate of divergent clinical care settings. When these systems are integrated to become fully interoperable, Health IT can be a catalyst for disease-management programs by 1) promoting preventive medicine services and 2) reducing the costs associated with these critical healthcare services overall. Strategic opportunities in preventive medicine include: […]

Isn’t it an annoyance viewing a rotating carousel of a homepage that won’t stop rotating? You’re in the middle of reading some ad or introduction to a feature article, about to click the Read More button and it changes. Then you have to navigate back if there is navigation or wait until it cycles around […]

It is important for state and local agencies building an HIE solution to have a self-sustaining business model. This will be especially important once the federal government grant money ends. It is just as important for healthcare systems to consider the value proposition they need or want to get out of their HIE solution. Therefore, […]

When we think of a Health IT project like Health Information Exchange, many focus on the technology-oriented aspects of designing, selecting, implementing, and managing a technology project. However, Health IT should ultimately be driven by the clinical goal of ensuring that the appropriate level of care is provided to patients in a timely manner. By […]