Customer Experience + Design

Just in time for the season of celebrations, the #HITsm Twitter community, focused on creating discussions on Health IT, has announced its 2011 Top #HITsm Contributors list. The list is broken into Individual Contributors, Organizations and Publications. Perficient Healthcare, under the Twitter handle @Perficient_HC, is proud to be recognized in the Organizations group for its […]

User experience, at its best, is about empathy with the people who use the products and services we design. However, not all organizations start a user experience practice with empathy as a goal. Of the many options to cultivate empathy in your organization, consider how you talk about the practice of user experience design. This […]

Scott Schnaars is a technology and internet sales, business development and operations professional with a passion for technology, writing & golf. Throughout his career, Scott has held various positions within companies such as Borland, WebEx, Motorola & Yahoo! Currently, Scott is head of sales at Badgeville, the leading behavior management firm, which is a partner […]

Baseline Magazine has an article about the purchase experience catching up to technology capabilities.  Personally, I think anything that improves checkout time is well worth the effort. his may soon change. Apple—which has already eliminated POS terminals in its stores and provides e-receipts—rolled out its EasyPay service on November 8. It allows customers to scan […]

This morning I went to my doctor due to some low blood pressure issues. After doing some initial tests, my doctor stated that she needed to refer me to a specialist in Cardiac Electrophysiology. At the end of the appointment, we made our way towards the registration desk to explore our referral options. The receptionist […]

Robert Sumner is a Technical Director and leads the Web Content Management (WCM) practice within the National ECM Business Unit at Perficient. As a director, he manages all WCM projects and provides internal strategic consulting, including business plan & sales strategy development for the Practice. He is an expert in the web content management space […]

Having interoperable, and mobile, health data sounds like a great plan. However, there are a few problems that stand in our way. First, one must consider the pure volume of connected devices. It is estimated that the number of mobile devices will reach a total of 50 billion by 2020. Then one must consider that […]

Ever have one of those mornings where you enter your password 4-5 times before getting it right? Ever enter every possible iteration of your password and still fail to unlock a store of data you only seldom access? Imagine being in that situation while trying to provide life saving treatment in a busy medical setting. […]

Q: What do you mean by implementing a customer service and support center in the cloud? Simply said, it’s a significant improvement in customer service through new age manner and ways. The world is changing and customers are demanding better service than ever before. In the past, when they had problems with a new car, […]

In Cincinnati, a man boards a MegaBus bound for Chicago twice per month. Unlike the business travelers sitting next to him, he’s not lured by the promise of free Wi-Fi and power outlets. Rather, this Cincinnati native sits on a bus 12 hours round trip so that he can have access to a particular physician […]

According to the AHRQ, there are an approximate 4.4 million preventable discharges which contribute to $30 billion in healthcare costs annually. Beginning in October 2012, the Centers for Medicare & Medicaid will begin punishing hospitals by withholding reimbursements to hospitals with higher-than-average readmission rates for patients with three types of diagnoses or health issues: 1. […]

The push for electronic health records (EHRs) kicked into high gear in 2010 when providers spent a record breaking $88.6 billion on health IT initiatives based in adopting EHRs. While many are cheering on the movement, others are more hesitant as security concerns emerge. Price Water Cooper claims that the use of EHRs drastically increases […]