Customer Experience + Design

We asked social media influencers at HIMSS 2012 to explain the importance of social media in healthcare.

As our healthcare systems become increasing connected and interdependent, protecting the privacy and integrity of patient data is critical. As health information exchanges (HIE), regional HIEs (RHIE) and health information service providers (HISP) become more prevalent, the importance of following best practices implementing security for the exchanging of data with external partners should be a […]

The newest announcement regarding Meaningful Stage II requirements was made on February 22, 2012, and met an equal balance of fanfare and disappointment from the healthcare sector. Apparently, a fair number of players were hoping that Stage II of Meaningful Use would raise the bar to better tie HIT adoptions, such as EHRs, to improvements […]

The men and women of HIMSS 2012 comment on what unique qualities women bring to Health IT.

First, I want to point you to a two-part recent post: Forecast and Ramifications of Payers in the HIE Market: Part One, February 16, 2012 by Naveen Forecast and Ramifications of Payers in the HIE Market: Part Two, February 20, 2012 by Naveen Some great stuff posted by the prolific Mr. Rao before heading out […]

Personas are incredibly helpful at informing project teams because they are powerful mnemonics for large amounts of data. They combine our ability to perceive and recognize other human faces and our ability to remember stories in a light, accessible document. Personas are based on deep research of the users through interviews, observations, and other reliable […]

At HIMSS 2012 we talked with patient advocate Regina Holliday (@ReginaHolliday) on the importance of patient engagement in reducing costs and increasing quality in Healthcare.

Today I attended a Webinar given by Adobe showing a sneak peek at CQ5.5.  Almost a year ago I blogged about how Adobe CQ5 had arrived.  Adobe CQ5.5 will include significant improvements especially for digital marketers. Adobe plans to announce CQ5.5 in March,  2012 and there will be lots more new features than what I […]

We spoke with Jane Sarasohn-Kahn (@healthythinker) at HIMSS 2012 on the evolving economics of healthcare as we move from volume based to value based care.

We interviewed Bill Crounse, MD (@MicrosoftMD) on Microsoft innovations in Healthcare.

We spoke with Don Rosenthal (@DonRosenthal) on the importance of disruptive innovation in healthcare at HIMSS 2012.

At HIMSS 2012, we interviewed Chuck Webster, MD (@EHRWorkflow), on using process management in Healthcare thanks to the EHR.