Customer Experience + Design

According to a Carlisle & Gallagher Consulting Group survey, customers that are interested in mobile banking technology would consider an alternative to their primary bank for both mobile wallet and core banking services.  The two largest consumer groups demonstrating this interest are young consumers and affluent consumers, both important demographics for the banking industry.  76% […]

A ‘Social Business’ real life scenario ● Business challenge: ─ A transnational company has different business lines and functional groups working around the world with different work hours, languages and operating model. The company has one common goal and vision, but has to allow for quick and efficient collaboration of their employees to meet that […]

The Journey of a thousand miles towards an ACO begins with one step. Healthcare organizations are coming to realize that the programs stimulated by the ARRA – HITECH Act, Meaningful Use (MU) and Accountable Care Organizations (ACO), require something that they don’t have in sufficient quantities, the desired type or in the right format: “Data”. […]

Some healthcare solutions experts foresee the following five financial benefits of ICD-10:[1] Providers can establish or strengthen CDIs by conducting thorough reviews of clinical documentation and implementing improvements, such as a CDI “Lite” program. Development of patient preferences due to new procedures being performed based on more thorough and detailed ICD codes. Patient preference will […]

The Healthcare practice at Perficient continues to grow, this time by providing Service Oriented Architecture services to NASCO, a health plans solutions provider. With this solution in place, NASCO will continue to allow the Blue Cross and Blue Shield organizations to provide successful services to their members. From the press release which you can read […]

Take the initiative and create as thorough a testing plan as you can. Remember – test, test, test, test, and test again. I can’t stress this enough. You are now ready to start testing with your trading partner, which could include a provider, clearinghouse, another payer, etc. Do you know what needs to be tested, […]

Is your organization facing an overwhelming quantity of data? Are you interested in learning more about harnessing Big Data in Healthcare? Join us for the event, “Building Social Intelligence: How to Leverage Big Data and Social Analytics to Drive Business Insight” on July 31st. Denise Hatzidakis, CTO of Premier Healthcare Alliance, will discuss turning an […]

Enlighten was acquired by Perficient Digital in December 2015 The Case of the Mysterious Consumer Packaged Goods Site Redesign Recently, I had the privilege of being part of a team of fellow Enlighten-ers (now Perficient Digital) who presented at IUE2012 (Internet User Experience Conference) in Ann Arbor. IUE2012 brought together top industry speakers, practitioners, and […]

As I discussed with the Health IT social media community while at HIMSS this year, my healthcare career spans back to when I was 15 years old. I worked as a peer health educator at North County Health Services in San Marcos, California. This was a great job. I took it as my early mission […]

Our firm does a considerable amount of work with IBM technologies for our clients. Cognos TM1 software produces “planning, analysis and reporting to help Finance drive timely decision-making” and experts in TM1 are in particularly high demand at the moment, and for good reason. And here’s why: “It ties Finance to operations to help uncover new business […]

Last year, I was leading a SharePoint strategy session with a client. During one of the meetings the Chief of Staff, a visionary and highly regarded physician, asked the Director of IT if they could setup a website where they could post the next year’s physician contracts. Each physician could sign on, read the contracts, […]

The complexity of the current healthcare delivery system incorporates an overall assessment and treatment modality that applies to the general population. It is common practice to look at trends and averages in the general population in improving the performance and quality of care. Along this line of thinking, there are disease and patient populations that […]