Customer Experience + Design

Trying to stay ahead of the curve when it comes to IT issues is a challenging task. Emerging technology forces in the financial services industry are already impacting business. The convergence of these forces does present challenges; however, it also provides a window of opportunity for financial institutions to elevate business performance and gain a […]

The title of this post gives away the final outcome, but the advice should be heeded when writing requirements. Requirements are a list of desires, functions and a vision on how an application should work. If there is not the staff to write requirements it would be wise to hire a firm that will assist […]

At the Connected Health Symposium last week I attended a session entitled “Listening in the Moment: Project HealthDesign Opens the Window on the Every-day Lives of Patients” by leading healthcare informaticist Patricia Flatley Brennan, RN, PhD (@pattifbrennan). She presented information collected by Project HealthDesign with regard to the unstructured data patients collect about their health. […]

I don’t think anyone would be surprised to learn that there’s a pretty good overlap between social banking and mobile banking.  I embed the following video where Mike Panzarella talks about a variety of things.  He goes into segmentation of customers around 1:30 in the video.  The entire video is interesting though. Now back to […]

At the Connected Health Symposium in Boston I attended a session entitled “The ‘e’ is for Engagement: the Latest Research on the e-Patient Revolution” led by Susannah Fox (@SusannahFox). At this event, Susannah released new patient self tracking research for the first time. The results of her research showed that: 60% of adults track their […]

The healthcare IT field is rapidly developing and changing. Emerging technology and updated regulations put pressure on healthcare providers and health plans to stay ahead of the curve. Perficient creates a monthly list that explores some of the current topics and issues in health IT. This list examines the most talked about issues and technologies […]

I’m in Boston this week at the Connected Health Symposium. I’ve attended a number of great sessions already, but I think I’m going to start with the one that left me wanting for more. My first official session of the day was entitled “Big Data Healthcare Analytics: Frontier or Fiction?” The panelists included Charlie Baker […]

A common need and challenge experienced by many organizations in the delivery of a BI solution is that while the desire for information is great, it is difficult to get those with the desire to articulate what their need really is. This can include what they plan do with the information once they have it, […]

I was following some of the live tweets from technology professionals attending Gartner Symposium/ITxpo in Orlando today. Much of the discussion at the event is around helping CIO’s and IT leaders focus their attention on growth, cost reduction and competitive advantage – all while filtering out the noise around disruptive technologies like cloud, social, mobile […]

When we think of the agile software development method Scrum, we think of a fast-paced process that includes working on multiple phases at the same time with a small team completing a software tool over multiple “sprints.” These sprints last one to four weeks and are dependent on the daily communication between the team members […]

This week at IBM’s Information On Demand 2012 conference in Las Vegas, Perficient received the Integration Excellence Award. This recognition was a result of work with Premier healthcare alliance and IBM in developing and delivering PremierConnect, a technology platform that houses the largest virtual healthcare community in the country. From the press release: With increasing […]

I have blogged about change a few times already. This is a pretty important topic as it relates to healthcare reform and technology adoption. It can be summed up in a single sentence: Change is coming. Physicians don’t have time for change. Nurses don’t have time for change. Administrators don’t have time. Everyone in the […]