Customer Experience + Design

When the task calls for it and its appropriate, we need to use tables to display tabular data. When formatting these tables, we routinely need to do things like style alternate rows to enhance the user’s ability to quickly identify the data in those rows. In the past this was commonly done with a little […]

The US Electronic Medical Records System (EMS) contains a lot of information. The problem with the current system is that the data isn’t presented in a way that makes it actionable. In other words, the user interface needs a revamp to present a better user experience. Last November a design challenged was proposed by the […]

This statement comes up a lot during the initial phases of a design project. On the outside I nod my head, note down the feature or interaction that is being described, but on the inside I’m wondering, “Does your user want to do that?” Frankly, the question I’m thinking about is way more interesting than […]

Adam Connor shared this brief insightful blog post that really caught my attention: On emotion and experience (Thought for the Day) If you aren’t at least considering people’s emotions, you probably aren’t designing for an experience. I have written about the need to have empathy with our users before, but Adam has very eloquently and succinctly pointed out why […]

Sean Brooks, in his article 5 EHR predictions, very astutely anticipates several upcoming changes related to Electronic Health Records: 2013 will be the year of the replacement EHRs Many EHR vendors will disappear The cloud is here to stay I believe Sean is spot on and I would like to expand on this based on […]

Day four of IBM Connect has come and is almost gone. While the attendees get ready for their evening plans, we can reflect on what they experienced today. And not just from Mike Porter this time, but Technical Director Glenn Kline and Director Mark Polly too. Here’s what they have for us: IBM Connect: Engaging Users […]

Let’s get something out of the way right at the start: There is no such thing as the fold on the Web!! Anyone who tells you differently is more wrong than Wrongly Wrongham of 14 Wrongingford Road, Wrongleton; winner of last year’s Mr Wrong Contest.

I have a weird obsession with elevator buttons. Some are just really fun to press! I’ve started making a mental catalog of why I find such giddy delight in such a mundane task—the weight of the button, the texture, the material, the temperature, how it fits the curve of my finger, the distance it presses […]

Making images responsive on the Web is actually pretty easy. Don’t specify the width and height of the image, and include one simple CSS declaration, and bingo! Responsive images that scale beautifully as the page resizes and reflows. But what if you want a different crop of your image on a mobile device? Well, that’s […]

One of the most feared and yet promising aspects of The Patient Protection and Affordable Care Act (PPACA), signed into law on March 23, 2010, is the voluntary five-year national pilot program on bundled payment – for Medicaid by 2012 and Medicare by 2013. Bundled payment pilots may involve hospitals (including long term care hospitals […]

Making an experience engaging is the key to everything we do as digital designers and builders. As digital platforms multiply and bandwidth speed grows, the ability for digital designers to draw in users and keep both their attention in the moment, and have them retain the information in memory long after the initial experience ends, is to design beyond […]

Mike Porter, a principal at Perficient, is attending IBM Connect this week and keeping us updated on the latest and greatest happenings around the conference. Even on day 2, he’s attended a number of sessions and shared his thoughts and takeaways. To avoid an information overload, Mike’s broken up a few of yesterday’s presentations, including […]