Customer Experience + Design

Each day millions of pieces of information are shared over social platforms. There are over 400 million Tweets and 2.5 billion items shared on Facebook each day – and these are just two of many social networks. Healthcare has not ignored this shift to social and is working towards integrating these various networking channels with […]

In the age of ACOs and value based payments, there is a constant pressure on the healthcare industry to reduce costs without damaging the quality of care provided. While there are many factors in this balancing act, hospital readmissions and lack of medication adherence are two issues driving up costs that can be addressed and […]

In my last blog post we explored the topic of shared decision making (SDM) and its impact on patient safety. This made me think of an experience we recently had with my dad. He had a stent placed about year and a half ago to open a blocked artery in his left anterior descending artery […]

Remember the days when you’d hear that on the in-stores announcement? “Attention Shoppers! For the next hour K-Mart is now offering a blue light special – half off all summer beach wear.” Those announcement where a form of on-site marketing offers made only to the stores patrons shopping at the time. The offers were made […]

Stress is a killer and each of us struggles with controlling stress in our own way. Often stress relief comes in the form of equally destructive behaviors including over-eating, smoking, watching too much television, etc. As a result, stress is a serious contributing factor to higher healthcare costs in the form of heart attacks, cancer […]

Healthcare organizations face a constant pressure to reduce costs and improve performance, all while meeting changing regulatory regulations. Fortunately, with constant developments in technology, health IT can help organizations gain a competitive advantage. Healthcare analytics can provide organizations the ability to use their data to improve the quality of care, increase financial efficiency and operational […]

This question has crossed my mind numerous times since I read about the Blue Button Co-Design Challenge last month. The Blue Button Co-Design Challenge is being used to give patients and patients by proxy a voice in how they access health data and how they want to then use it. Real patients for product feedback […]

Trying to stay ahead of the curve when it comes to IT issues is a challenging task. Emerging technology forces in the financial services industry are already impacting business. The convergence of these forces does present challenges; however, it also provides a window of opportunity for financial institutions to elevate business performance and gain a […]

Monday morning news often leaves a bit to be desired. I usually scan several newspapers or websites to see what’s out there. I was surprised to see that the Wall Street Journal had a very interesting front page article on the upcoming insurance mandates for the uninsured population of the US. This article contends that […]

I came across an article this morning about the growing trend of doctors using tablets in healthcare – specifically the Microsoft Surface Pro and the Apple iPad. According Manhattan Research quoted in the article, 72% of healthcare providers now use tablets in their jobs. The iPad accounts for over half of the tablets used in […]

Great innovations often are molded and born in times of uncertainty.  As economies the world over adjust to new realities, there are opportunities for companies to lead and change the game. A recent article in Forbes details some ways to take the lead.  At the core of enabling this change are social capabilities and the […]

      In this 7-minute demo, you will learn how to easily create a mobile app through using an orchestration created in WebSphere Cast Iron Cloud integration and then calling it in IBM Worklight using the cast iron adapter type. WebSphere Cast Iron Cloud integration and IBM Worklight can empower you to build and […]