Customer Experience + Design

Today I had the good luck to happen upon a #HIMSS15 session entitled “Improve Patient Engagement, Lower Readmissions with #mHealth.” I thought that was a bold statement to make on behalf of #mHealth. Since I’m a big sucker for a bold statement, I found myself drawn to the session like moth to flame. The session […]

Quality Improvement processes are an essential part of the clinical care continuum. I was a math major in college (way back when) and I “buy-in” to the science around statistical process control charts and statistical methods employed in QI. At the end of the day, in my opinion, science is the basis for improving the […]

Nearly 100 #HIMSS15 attendees joined Perficient this morning to discuss how healthcare organizations can leverage social media to attract unknown consumers, and improve patient and clinician interaction and overall communication within the clinical setting. Roundtable moderator Melody Smith Jones, Manager, Connected Health, at Perficient, presented her insights into the topic and pitched seven questions to […]

Throughout my career there have been a couple of quips that I have followed when presenting certain ideas; “Eat Your Own Dog Food” along with its close cousin Practicing What You Preach. In the first article of this series I promoted the idea that architecture is about collaboration and communication. I then laid out a […]

Holy Cow!! (Little tribute to Chicago legend, Harry Caray!) The Health Information Management Systems Society (HIMSS) Annual Conference has come back to Sweet Home Chicago. Nearly 38,000 HIMSS15 attendees will fill Chicago’s McCormick Place April, 12-16, 2015. It’s a given that there will be many conversations about the Chicago Cubs, deep dish pizza, the crazy […]

  A contingent of XDers from across the country recently met up in New York City to attend the Responsive Web Design conference and workshop (RWD) led by the awesome duo of Ethan Marcotte and Karen McGrane. Several of us will be posting deeper digs on the subjects covered, but I wanted to share a […]

In this post-reform era of high quality care at a low cost, the healthcare industry has been looking towards the retail industry for strategies used to engage consumers. Lessons learned include how to use the retail setting as a medium for providing care and how to engage consumers outside of the care setting using technology. […]

Training delivered by professional instructors can be a huge benefit when implementing software systems.  Employee satisfaction, return on investment, and reduction of calls to help desks can all be significantly affected by appropriate application training. Here are a couple of quotes concerning the value of education: “An investment in knowledge always pays the best interest.” […]

I wrote a blog a couple of weeks ago about patient-powered research and I want to follow it up with a focus on population health. Population health efforts are intensely data-driven and require more data than is captured between the walls of hospitals or clinics. I’m working on an initiative right now to plan out […]

Every year, the week of the National HIMSS conference is marked as the most exhilarating an exhausting week of the year. The exhaustion comes from all that walking. In fact, in this year’s #HIMSS15 Mix Tape, my contribution was that ol’ “I would walk 500 miles” songs from the 90’s. Fortunately, the exhilaration keeps me […]

2014 was a big year for consumer engagement. However, the term “consumer engagement” has been bandied about the industry quite fervently for purposes more aligned to financial gains than true patient engagement. As a result, while the industry wants true consumer engagement more than ever, they are tired of hearing the term “consumer engagement”. As […]

The healthcare industry continues to focus on ways to reduce cost and improve the quality of care for the individuals and communities they serve. Patient engagement is critical to the high-quality/low-cost initiative and healthcare organizations are turning to the retail industry for strategies used to engage and empower consumers. The key to patient engagement is […]