Experience Management

Alok Gupta joined our Google practice in 2013 and has quickly become one of our go-to Technical Architects for complex implementations and custom connector development. Alok has worked with a wide variety of clients, including high-tech support organizations, major airlines, and retail food giants. It was a pleasure to talk to him about his experiences […]

In 2009, our Google Search Appliance practice was a practice of one – me.  By the end of the year, Shruti Sundaresh had joined me as a co-developer on our first large project.  Her programming skills and experience with web content management systems and data migrations were invaluable.  Shruti has recently started to transform our GSA practice […]

I’ll get this out of the way quickly — there is no such thing as a typical GSA implementation. With that said, I have been involved in scoping and delivering around 250 GSA implementations, and some averages and trends have emerged.  Most projects involve the same five core phases: Design and Requirements, Hardware and Security, Content […]

Google includes a comprehensive, HTML-based Admin Console for making changes to the Google Search Appliance configuration.  Adding KeyMatches, changing crawl URL patterns, exporting reports, etc.  This works very well during development and for making minor changes thereafter.  But in a large, complex deployment, it is often desirable to script changes or write code to do them automatically. […]

In previous posts I have discussed the algorithms and applications of machine learning. One of the most sophisticated forms of machine learning is building a neural network that mimics the flesh-and-blood brain – with software- or hardware-based versions of neurons and synapses. But silicon operates differently than the stuff in our brains. In the past, researchers have suspected an entirely […]

Well, I am probably going to kick myself for trying to do this, but I have finally decided to write an overview of Google Search Appliance security.  I realize this is a bit like trying to write an article on how the Internet works – the topic is broad, it has been covered by many people […]

In last week’s article, What is Machine Learning?, I gave an overview of Machine Learning and provided a link to a very informative visual guide that describes how the technology works.  I also hinted at some useful applications within Enterprise Search.  I would like to cover a few of those that I have seen in recent months. […]

“Ultimately, when you do the right thing for the customer, everything falls into place.” Wise words for any enterprise, but particularly for those now considering digital transformation. And the speaker should know. Shantanu Narayen, president and chief executive officer of Adobe Systems, Inc., one of Perficient’s Strategic Partners, led his company through one of the […]

  PURPOSE OF THE REPORT It’s sometimes difficult to quantify and communicate the value of collaboration in monetary terms. In an effort to help businesses make better data-driven decisions, Google recently partnered with Forrester to quantify the value of going Google, highlighting not just the pure cost benefits of data center reduction, etc., but also the […]

What is Machine Learning?  Well, I have a general idea of how to explain Machine Learning – it is the process of training a computer using historical data and decisions, such that the computer can then make its own decisions in the future using all new data that it has never seen before.  For example, machine […]

Healthcare sites today all have “provider finders” and we rely on those those tools to help find specialists, surgeons, or doctors within our networks to maximize investment in our healthcare programs. Most of the provider search tools online are quite challenging to use and bring back so many options or irrelevant results…which is very frustrating. […]

Over the last few years I have seen an increasing business need to incorporate cost effective communication tools to keep mobile workforces connected. I rarely go through a day without someone asking me how to increase collaboration with their virtual workforce, without increasing costs due to equipment, training, or software fees.  I love this question because I get to highlight […]