Artificial Intelligence

AI is reshaping industries, economies, and societies at an unprecedented pace. From powering everyday digital assistants to revolutionizing research and decision making, AI’s reach is expanding. However, as technology evolves, our understanding of what it means for AI to be truly intelligent also evolves. To build robust, adaptable, and trustworthy AI, we must look beyond […]

The financial services industry is undergoing significant transformation, driven by the increasing adoption of artificial intelligence (AI) and data science. As financial institutions strive to stay competitive, they’re leveraging these technologies to improve customer experience, operational efficiency, and risk management. At Data Science Salon NYC, I had the opportunity to join industry experts in discussing the latest trends […]

At the Healthcare Interactive Conference (HCIC) last month, I got to talk to marketers who are very focused on results. They are also very focused on what will impact their marketing efforts and why. Every conversation came back to AI. In my previous HCIC takeaway, I wrote about how AI is not a strategy—it’s a […]

Reflecting on this year’s InsureTech Connect Conference 2025 in Las Vegas, one theme stood out above all others: the insurance industry has crossed a threshold from AI experimentation to AI expectation. With over 9,000 attendees and hundreds of sessions, the world’s largest insurance innovation gathering became a reflection of where the industry stands—and where it’s […]

As healthcare organizations accelerate toward value-based care, the ability to turn massive data volumes into actionable insights is no longer optional—it’s mission-critical. In a recent webinar, Improve Healthcare Quality with Data + AI, experts from Databricks, Excellus BlueCross BlueShield, and Perficient shared how leading organizations are using unified data and AI to improve outcomes, enhance […]

Nowadays, a person cannot live without some interaction with artificial intelligence, ranging from mobile apps to enterprise tools that use data and algorithms to help businesses make better decisions. What exactly are the main types of AI workloads? Let’s break them down in simple terms using real examples: Natural Language Processing: How AI Understands Human […]

Large language models are powerful communicators but poor historians — they generate fluent answers without guaranteed grounding. Retrieval‑Augmented Generation (RAG) is the enterprise-ready pattern that remedies this: it pairs a retrieval layer that finds authoritative content with an LLM that synthesizes a response, producing answers you can trust and audit. How RAG works — concise […]

A health insurance model built for yesterday won’t meet the demands of today’s consumers. Expectations for seamless, intuitive experiences are accelerating, while fragmented systems continue to drive up costs, create blind spots, and erode trust. Addressing these challenges takes more than incremental fixes. The path forward requires breaking down silos and creating synergy across plans, […]

Salesforce Marketing Cloud + AI is revolutionizing marketing by combining advanced artificial intelligence with marketing automation to create hyper-personalized, data-driven campaigns that adapt in real time to customer behaviors and preferences. This fusion drives engagement, conversions, and revenue growth like never before. Key AI Features of Salesforce Marketing Cloud Agentforce: An autonomous AI agent that helps […]

“Powerful technologies require equally powerful ethical guidance.” (Bostrom, N. Superintelligence: Paths, Dangers, Strategies. Oxford University Press, 2014). The ethics of using artificial intelligence depend on how we apply its capabilities—either to enhance learning or to prevent irresponsible practices that may compromise academic integrity. In this blog, I share reflections, experiences, and insights about the impact of AI […]

Financial institutions are at a pivotal moment. As customer expectations evolve and AI reshapes digital engagement, leaders in marketing, CX, and IT must rethink how they deliver value. Adobe’s report, “State of Customer Experience in Financial Services in an AI-Driven World,” reveals that only 36% of the customer journey is currently personalized, despite 74% of […]

I think about the early ATMs now and then. No one knew the “right” way to use them. I imagine a customer in the 1970s standing there, card in hand, squinting at this unfamiliar machine and hoping it would give something back; trying to decide if it really dispensed cash…or just ate cards for sport. […]