As the spark of customer experience strategy spreads across the marketplace, causing more corporations to invest in well planned and well executed customer touch-points, we have been seeing more clients and potential clients asking the question: Is our current CRM good enough to modernize and enhance our customer experience?
Oracle
Capacity Planning in Provider Organizations
Healthcare providers are getting pretty good at creating budgets and comparing financial results vs. budgets but just how realistic are these budgets in the first place? Too often enterprise budgets are created with limited insight into the operational data needed to create an accurate picture of the business drivers that affect the financials. This is […]
Drive Compliance and Profit with Oracle Healthcare Analytics
Join us this Thursday at 1100 Central for a great webinar on leveraging EMR data through a data warehouse https://cc.readytalk.com/cc/s/registrations/new?cid=x6ghmlz4uix2 Our speakers will be Lesli Adams from Perficient and Brady Davis from Oracle Lesli Adams, MPA Director, Oracle Healthcare Business Intelligence Lesli is the Director of Oracle Healthcare Business Intelligence for Perficient. She is a […]
1 Coin, 2 sides…and an edge
My last blog was dedicated to the economic value of a customer lifetime. An important topic given it forms the basis for any investment an organization made or will make in programs aimed at improving the customer experience. In essence, it speaks directly to why the for-profit firm is in business…for profit. As promised, we’ll […]
Small Data for Big Wins
Marc Perlman, Global Vice President of Healthcare and Life Sciences at Oracle, writes about how “small data” is important to solve “big” healthcare problems in HealthCare IT News “HIE Watch” magazine. The full article can be viewed at: http://www.hiewatch.com/perspective/small-data-big-wins-0?goback=%2Egde_4001537_member_257060889 Oracle HIE solutions provide a comprehensive HIE technology stack from hardware and storage infrastructure to databases and […]
The Value of a Lifetime
Virtually every notable leader in business over the past half century can be attributed to at least one quote on the importance of customers to organizations. Some quotes resonate with folks more than others. One that resonated with me is by Professor Michael LeBouf. Professor LeBouf said, “Treat your customers like lifetime partners”. It’s short […]
Best Practice – SOA Composite Applications Migration
A topic that often comes up in consulting engagements that involve Oracle SOA Suite is migration. Simply put, migration moves a code release – or some of its component – from one environment to another. When it comes to SOA Composite Applications, one approach I have seen consists in leveraging the revision control system, Subversion […]
The Oracle of Customer Experience
Customer experience (CX) as a business strategy has been steadily increasing in importance over the past decade. This increase in tempo is due to the fact, that at some level, people who run for- profit organizations understand that engaged customers drive positive financial performance. The increase in tempo can also be attributed to macro-economic factors. […]
An Integrated view of CMS ACO Shared Savings Program Measures
By Lesli Adams, MPA Director, Oracle Healthcare Business Intelligence Claims + Meaningful Use participation + GPRO + Survey = CMS ACO SSP Simple, right? How will your facility approach the December 31, 2013 deadline? Will they cut and paste result sets from 4 or more systems? Hand code at the top level from a screen […]
Perficient Exhibiting at the Healthcare Analytics Symposium
Join us at the Healthcare Analytics Symposium, July 15-17, 2013 in Chicago. http://www.healthdatamanagement.com/conferences/hcs/ Perficient’s ACO Analytic Solutions: Perficient Clinical Measurement Framework Perficient Patient Centered Medical Home Framework Oracle Business Intelligence Enterprise Edition Oracle Enterprise Health Analytics – Healthcare Data Model Oracle Hyperion Profitability and Cost Management Oracle Endeca Information Discovery follow me on twitter: @lesliadams
Deadlines Deadlines, ACO Measures and December 31, 2013!
By Lesli Adams, MPA Director, Oracle Healthcare Business Intelligence Deadlines are looming and organizations are busy trying to reconcile their data sets to their reporting needs. Meaningful Use Stage 1 came and went in 2011. Stage 2 is underway now. But the next cloud on the horizon is the CMS Accountable Care Organization Share […]
The Healthcare Debate is now about Finance
HFMA President and CEO Joe Fifer told healthcare finance professionals last week at ANI: The HFMA National Institute. “People want to know why health care costs what it does and what we’re doing about it,” Fifer said. “We need to move beyond the rhetoric.”1 Fifer went on to say that consumers are fed up with […]