Microsoft

Today at Customer Engagement World in New York, Jana Kanyadan, CIO of Mohawk Industries, spoke about how they use social insights to engage customers. Mohawk, now with 32,100 employees, makes flooring and was founded in 1878 in New York. Jana started out showing a typical customer journey – today 92% start with a Google search. […]

Every month Microsoft is releasing new Azure services and promoting other services from preview state to general availability. In October this year a few news services were released and a few graduated to general availability. – Azure Automation is now generally available. Azure Automation is essentially a PowerShell scripting in the cloud. Microsoft was recommending […]

Analytics is a hot topic in the Customer Engagement world. Wes Moore of Teradata chaired a panel session on how to use analytics to drive customer engagement. The panelists included: John Dokes, CMO, Accuweather Leyda Hernandez, Director of Marketing, Priori Legal Merlin U Ward, Account Strategist, Renegade Here are what the panel had to say […]

This week I’m attending Customer Engagement World in New York. “The Customer is the New Boss” is Lawrence Dvorchik’s theme for Customer Engagement World. But hasn’t the customer always been the boss? We always say customer is the boss, but our engagements methods rarely reflect this. Too often companies are trying to engage in a one-way […]

Ever have requests to furnish old emails, messages, documents to your HR or legal teams? In this digital era, we experience an overflow of electronic information in forms of email, documents, IM conversations, etc. It can be chaotic when you are expected to look for content from several years in the past. Have you ever […]

Just a quick little script in this post that might save you some time when cleaning up DirSync sync errors. For several years, my primary focus as a consultant was on ActiveDirectory and one thing I learned is just when you thought you knew of all the ways to accomplish a task, you’d walk into […]

I’ve mentioned before that here at Perficient, we are big fans of Microsoft Lync, and we use it for everything from conferencing to PBX functionality. I’m fortunate to work with a talented team of Lync experts who make the experience for me, as an end user, simple and straightforward. Last week, two of our resident […]

Last time, I posted about how BI/DW accelerator and framework tools need to be used with care, and not as a substitute for solid requirements analysis. This time, I want to debunk a misconception that can be framed by the following question: Will Agile processes speed up my BI development timeline?   I see many situations […]

The healthcare industry has experienced significant change in recent years, with reform efforts, increased competition and evolving patient demands all top-of-mind for many healthcare executives. Because of this, the ability to access and analyze data in real-time as a means to improving the quality of patient care and managing costs has gone from a “nice […]

A Clustered column chart is used to compare values across a few categories. Follow the steps below to do this. Step 1: Create a sample Excel sheet that has data based on group. Example: Stud.xlsx

    Given the central role that Office 365 occupies for more and more businesses, integration of the resources managed by Office 365 with other services is a challenge that Perficient often addresses for clients. The good news is that the Office 365 platform and the architecture of many other, key platforms provide countless integration possibilities, many […]

One of the compelling SharePoint Online features has been external and internal sharing. This feature provided a way to share a particular document or folder while respecting the security of the document. Whether its the anonymous access via guest links or it’s view access to your team members, this is a key component to “A Day in the life” of […]