Omni-channel is probably one of the hottest buzzwords in the retail industry and we’re starting to see it spill over into other industries like financial services. Omni-channel opens up the doors for organizations to attract and satisfy customers by engaging with them on a whole new level as they become more tech savvy and engage […]
Financial Services
Chronic Disease Management through Disease Registries
Chronic diseases, those diseases lasting 3 months or more that cannot be prevented by vaccines or cured by medication1, are placing an increasing burden on our healthcare system. Unfortunately, the United States has one of the highest rates of illness, disability and death due to chronic diseases, such as asthma, diabetes, coronary heart disease and […]
Connecting the Dots with Payments and Patient Data
I know that this isn’t a healthcare blog, but I think it’s important to provide some context on the healthcare industry in order to make connections between it and financial institutions. Last week I started the discussion around health reform and I’d encourage you to revisit my previous blog post. Healthcare reform is really health […]
Top 5 Technology Trends in Financial Services – July 2013
Trying to stay ahead of the curve when it comes to IT issues is a challenging task. Emerging technology forces in the financial services industry are already impacting business. The convergence of these forces does present challenges; however, it also provides a window of opportunity for financial institutions to elevate business performance and gain a […]
The Exchanges are coming, the Exchanges are coming!
Are you making the most of it? Yes, I said Exchange, but will refer to them as Health Insurance Marketplaces (HIM). I know many have been working to get ready for the October 1st open enrollment, but have you been doing everything you can? In the past, sales of individual policies haven’t amounted to more […]
Top Technology Trends in Healthcare – July 2013
The healthcare IT field is rapidly developing and changing. Emerging technology and updated regulations put pressure on healthcare providers and health plans to stay ahead of the curve. Perficient creates a monthly list that explores some of the current topics and issues in health IT. This list examines the most talked about issues and technologies […]
Managing Compliance for a Frictionless Experience with Non-banks
We’re in for some interesting times ahead, as banks big and small start a delicate balancing act. For banks, there are rewards and sparkling new opportunities beyond their own branches, apps, and channels to partner with other companies: additional customer engagement, value-add retail services, the possibility for increased customer retention and brand recognition. Services such […]
Payments: How FIs Can Reduce Operating Costs of Health Reform
Unless you’ve been living under a rock for the last few years, you’re well aware by now that our healthcare system is drastically changing and that initiatives, like moving to across-the-board electronic medical records (EMRs), were pushed for years prior in the stimulus bill. It’s been well documented how much the US spends on healthcare: […]
Harnessing Hospital Data to Improve Healthcare
In the age of ACOs and value based payments, there is a constant pressure on the healthcare industry to reduce costs without damaging the quality of care provided. While there are many factors in this balancing act, hospital readmissions and lack of medication adherence are two issues driving up costs that can be addressed and […]
GoBank is a crowd-pleaser on Google Play Store
GoBank has been in the news a lot lately with the launch of their new mobile-first banking app. Their no overdraft and “pay what you want” fee structure prove to be rather compelling for potential customers to switch banks. GoBank’s single-touch onboarding process and creative design are also indicative of good user experience design and […]
Top 5 Technology Trends in Financial Services – June 2013
Trying to stay ahead of the curve when it comes to IT issues is a challenging task. Emerging technology forces in the financial services industry are already impacting business. The convergence of these forces does present challenges; however, it also provides a window of opportunity for financial institutions to elevate business performance and gain a […]
The Upcoming Health Insurance Conundrum: Does Anyone Win?
Monday morning news often leaves a bit to be desired. I usually scan several newspapers or websites to see what’s out there. I was surprised to see that the Wall Street Journal had a very interesting front page article on the upcoming insurance mandates for the uninsured population of the US. This article contends that […]