Have you ever had a client that has a case SLA of less than 5 minutes? Well, let me tell you they do exist, and every click, drag and scroll counts towards making sure you close that case as soon as possible. When your agents are coming from using only emails to communicate with Partners […]
Vincent Barrow
Blogs from this Author
Data Encryption in the Salesforce Shield Age
For those of you who are eager to learn why Shield is changing the way we do encryption in Salesforce and are interested in implementing it in your own org, here is a quick summary of what you can expect from this amazing new tool. Comparing Classic and Platform Encryption In comparison to Classic encryption; […]
Top 3 New Salesforce Community Cloud Features in Spring ’16
For those of you who don’t have time to read the Salesforce Spring ’16 Release Notes, here are the top three new Community Management Console features that you need to know about: Target Your Recommendations to Specific Audiences The personalization of marketing is becoming ever more important in a world where customization of products is […]