Max Milhan

What negative commentary from unsatisfied constituents is so often directed at politicians, across party lines or affiliations? They made empty promises. I read a blog post this morning by Seth Godin where he discusses a simple equation for customer satisfaction. Customer Satisfaction = (What you get) – (What you were hoping for) Anytime this equation […]

Today Seth Godin posted a blog about how advances in technology affect incumbent businesses and the ways in which they operate. Mail —> email Books —> ebooks DVD —> YouTube/Netflix 1040 —> Online taxes Visa —> Paypal Open outcry —> Electronic trading Voice call centers —> forums and online chat Direct mail —> permission marketing […]

How did Amazon get its start? The business model originally focused on selling books. Then Amazon moved into general retailing, where it experienced rapid growth and success. Now it is moving in new directions that play to its software strengths – content distribution and creation. Technically, Amazon has always been a content distributor. Authors wrote books […]

Marc Andreessen believes that “software is eating the world” – that companies thriving today are doing so with the competitive advantage they’ve developed through technology and software. While Lytro may not be dominating the photography industry yet, it is a frontrunner in the technology and software quickly developing in the world of photography. Lytro is a […]

In an article on TechCrunch Aaron Levie, the founder and CEO of Box.net, details his vision for how enterprise software has historically operated and what will make or break a company in the years to come. The author points out that many IT projects encounter roadblocks, achieve less than forecasted returns, or end up failing; […]

Software is eating the world. About a month ago Marc Andreessen, part-owner of venture capital firm Andreessen-Horowitz, wrote an opinion piece for the Wall Street Journal entitled Why Software is Eating the World in which he stated that, although the overall stock market and economy have tumbled recently, the United States is still in a favorable […]

In an article entitled Why You Should Automate Parts of Your Job to Save It, Michael Schrage argues that the modern employee is more technologically capable than ever before and that individual productivity enhancements should come as a result. Rather than a top-down management decree that “all employees shall now use System X,” he suggets […]

The amount of data being collected and retained by companies is increasing every year; in fact, a 2010 Gartner survey indicated that data growth was the most important challenge on the horizon for large enterprises. There are plenty of risks of having a data-driven business, but the rewards can be substantial. While large data sets […]

As Perry Hoekstra pointed out in his post ‘Forget the Apple Tax, how about an Android Discount?’ the tablet market is currently dominated by the Apple iPad, despite several Android competitors such as the Samsung Galaxy Tab or the Motorola Xoom. Perry commented on the current state of tablet competition: In Marketing 101, when you have […]

In order for business process reengineering to yield positive results for a firm, two conditions are necessary: A business process engineer must have identified the current (as-is) process state and created a more efficient future (to-be) process The business process change must appeal to and become widely adopted by the end users that drive the […]

[This post is a collaboration between Max Milhan and Kevin Feldhus. Kevin graduated from Colorado State University in 1991 with a Masters in Information Systems Management. His experience includes banking, IT, IT consulting and management consulting and he has worked on business process management in several different roles since 1999.] Following a great Business Process […]

  The computing power that employees wield today is unprecedented. With a desktop at work, a laptop at home and a smartphone in hand, all connected to the internet, the availability of processing power and information is astounding. “The computing power in your cell phone today is a million times cheaper and a thousand times […]