The recent Forrester Customer Experience Summit in Nashville was a powerful reminder that customer experience (CX) is no longer a standalone function, it’s the connective tissue of modern business. From keynote sessions to hands-on workshops, one message resonated loud and clear: sustainable growth belongs to organizations that align brand, technology, and empathy to deliver experiences […]
Keith Wolf
Keith is a creative-centric strategist with a focus on driving experiential change. He is responsible for CX thought leadership, user-experience design, and product innovation. Keith works with clients to amplify their brand's purpose by delivering valuable and engaging experiences to their customers.
Blogs from this Author
Consumer Empathy – The Missing Piece in Creating Excellent Insurance Purchasing Journeys
As we’re slowly climbing out of the pandemic, the insurance industry has a fresh opportunity to begin to reinvent itself to align with the changing values of society and leverage the power of data and technology to do more than just deliver innovations in products, underwriting, and operational efficiencies. Carriers can reorient the foundational principles […]