Keenan Crockett

Microsoft provides documentation on how to create single common area phone accounts, but there is limited documentation on how to actually create the common area phone accounts in bulk. Below is a breakdown on the bulk account creation process. Script Prerequisites Create a New Client Policy to Support Hot-Desking As indicated in the TechNet article, […]

I was recently working with a colleague to determine how to control the behavior of the Lync client when joining Lync Online Meetings (e.g. https://meet.contoso.com/jdoe/XXXXX). If everything is set up correctly, everything magically works! Well what happens if you want to use the Lync Web App to join meetings (rare) or if the Lync client […]

I am working with a customer to migrate their OCS 2007 R2 environment to Lync 2010. Initially, a single Lync Enterprise Front-End server was installed and placed behind a hardware load balancer. As there was only a single front-end server configured at the time, the internal and external web services URLs matched the Lync pool […]

I was recently at a client configuring Lync Dial-In Conferencing. All functionality worked within the Lync environment as well as between the internal Cisco phones. When testing external PSTN access to the Lync Dial-In Conferencing bridge, I noticed that the call would connect with two-way audio but DTMF signaling was not being accepted. Below is […]

When using the Communicator for Mac 2011 client with Enterprise Voice, there appears to be a bug with the graphical user interface. Once you enable a user for Enterprise Voice in OCS 2007 R2 or Lync, the calling icon in the Communicator for Mac 2011 client should automatically switch from a microphone to a telephone. […]