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Platforms and Technology

Perficient: Salesforce Managed Services

Salesforce is one of the most widely-used Enterprise business platforms for Sales, Marketing, Customer Engagement, and Client Relations. Across industries, businesses rely heavily on Salesforce products & solutions to get their customer engagement right, which impacts their top-line growth.  

Perficient’s Salesforce Managed Services  

Having a Salesforce Managed Services Partner will help address the intrinsic challenges that organizations face with Salesforce implementations & maintenance. Salesforce know-how, Skilled Resource Mix, Scalability, High Operational Cost, 24/7 Availability and TAT are some of these challenges that organizations look to address while choosing a Salesforce partner. Perficient’s Salesforce Managed Services program specifically address these challenges that businesses face with their Salesforce set up.  

  1. Perficient’s Deep Industry knowledge & Salesforce Expertise 
  2. Optimized Global Delivery model to Maximize ROI on Salesforce Investments  
  3. Flexible engagement models for efficient cost management 
  4. Dedicated or Shared Resources for optimal demand planning 
  5. 24/7 Global Coverage with SLAs and dedicated Support Tiers (L1, L2 and L3) 

Operating Areas 

Strategic Consulting- Perficient’s deep consulting expertise across industries like Automotive, Consumer Markets, Financial Services, Healthcare, Ecommerce can help firms to do strategic assessment of their business needs, use cases, and derive maximum value from their Salesforce investments.   

Implementation- Perficient’s deep expertise in Salesforce implementations and customized solutioning makes us capable to handle all kinds of industry specific needs and implementations using Salesforce suite of products. 

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Data Management- Generating correct and useful data from Salesforce systems for the business is key to achieving the ROI. Perficient’s Salesforce experts can define or refine how data will be collected, reviewed, and used by the business. Data Management Strategy, Improving Data Quality, Data Import, Data Cleansing and Reports, Perficient’s team can help take control of data. 

Integrations- Integrate your Salesforce Org with other internal enterprise business applications or external systems. ERPs, CDP, DXPs, Commerce tools, Project, Productivity or API tools, whatever the integrations requirements may be, Perficient’s Salesforce experts can effectively integrate Salesforce following all best practices. 

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Optimization & Support- Salesforce Managed Services program focuses on incremental optimization, continuous improvements, and steady state maintenance & support through proactive platform monitoring and 24/7 optimized global support model. 

To know more about what and how we do, contact us right away!

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Abhijit Paul

Abhijit Paul, a doting father of two kids, is a customer champion at heart. He brings over a decade of Digital, IT, Cloud, Application Security & Managed Services experience. As a Digital Managed Services Practitioner & Practice Lead, he loves to talk about Perficient’s Digital Managed Services, its exploits, and achievements. His team continues to wow more than 80+ customers across the world by providing Development Support & Tiered (L1, L2 and L3) Enterprise Managed Services for major DXPs like Acquia/Drupal, Salesforce Commerce Cloud, Salesforce Marketing Cloud, Adobe Commerce Cloud, Sitecore and other Enterprise Applications.

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