Twilio’s biggest conference is going virtual this year. SIGNAL 2020 kicks off September 30 and features breakout sessions, keynote speakers, and technical training classes led by industry experts. Joining an awesome lineup of speakers including President Barack Obama and Bill Nye are our own Christine Livingston and Curtis Swartzentruber.
About Our Session
Christine Livingston and Curtis Swartzentruber are hosting a breakout session on October 1 titled “Elevate Your Contact Center with AI.”
We know customer service expectations are changing faster than ever before. Customers increasingly expect personalized experiences where needs are anticipated, questions are answered quickly, multiple channels of engagement are provided, and each interaction is seamless. Artificial Intelligence is fueling the ability to surpass these expectations, and is rapidly changing the contact center landscape. In this session Christine and Curtis will discuss how to incorporate AI with the power of the Twilio platform. They’ll address common usage patterns, best practices, and of course real-world examples.
About Our Speakers
Christine Livingston is our chief strategist for AI. She leads our AI practice, combining a background in analytics, unstructured content management, and case management to design and deliver transformative AI solutions. Her 10 years of advanced technology experience and engineering background aids her analysis of complex business problems and ability to develop innovative cognitive applications. Her team prides themselves in proven successful deployments that yield strong ROI for our customers. Christine is frequently cited by top publications and regularly writes about AI trends. She has recently been featured in publications from TechTarget, eMarketer, AI Business.
Curtis Swartzentruber serves as the Director in our Customer Engagement Solutions business unit focusing on the Twilio Build Partner Practice. He helped establish our Twilio practice in mid-2018 prior to Flex going GA. Since then, he’s helped many customers go live on Twilio Flex and other Twilio services, while working closely with Twilio on a road map and strategy and have 10+ Flex certified experts on staff. Before that, Curtis was a product engineer for Clarity Converge, a product that bridged on-premesis Skype for Business and global conferencing providers like AT&T, BT and West Communications.
Claim Your Spot Today
Twilio is offering 2 ticket options for SIGNAL 2020: Explorer and All-Access. The Explorer ticket offers a limited SIGNAL experience at no cost. The All-Access ticket cost $200 and provides attendees with full access to every session, keynote, training, and provides 1:1 access with Twilio experts.
Access to our session is included with both Explorer tickets and All-Access tickets. Claim your spot today!
