Perficient is sponsoring IBM Think 2019, which is happening in San Francisco February 12 – 15th. We are excited to have a booth (Booth #320), but even more excited to be contributing to so many incredible thought leadership sessions on the topics of commerce, digital experience and order management.
Several of our experts’ speaking engagements will be alongside our top clients who are using Watson Order Management solutions.
Our Sessions
Digitally Enhancing Physical Stores: Watson Commerce Order Management Innovation for BOPIS and SFS
Wednesday, 3:30 PM – 4:10 PM
Westin St. Francis, Level 2 | Olympic
Our industry’s pace of change challenges digital leaders to stay abreast of today’s latest, innovative deployments. Come hear how the nation’s leading fabric and craft retailer is using IBM Watson Commerce to elevate the customer experience. With IBM Order Management as a foundational element underpinning this client’s solution, this session will focus on how the initial deployment has migrated to the cloud and provides a single view of supply and demand, orchestrates order fulfillment processes across Buy Online Pickup In Store (BOPIS) and Ship-from-Store (SFS), and empowers company representatives to better serve clients both in call centers and in-store engagements.
Speakers:
- Steve Gatto, Director of Perficient Digital Commerce Solutions
- Michael Radcliff, JOANN
- Pawan Kumar Gupta, Director OMS, CPQ, B2B and Commerce, Perficient Digital
Innovating with IBM Order Management in Manufacturing and Distribution at Leggett & Platt
Wednesday, 4:30 PM – 5:10 PM | Session ID: 5787A
Westin St. Francis, Level 1 | Tower Salon A
At Leggett & Platt, a global, diversified manufacturer, the topic of supply chain and order management technology has transitioned from the dark corners of the warehouse to the executive table. While supply chain optimization is fairly well-established among retailers, branded manufacturers and distributors are being pressured to augment or even break from their traditional models. Join L&P and IBM Business Partner Perficient Digital as they discuss the challenge of blending physical with digital across customer acquisition, engagement and retention initiatives. Learn how L&P is optimizing inventory and order orchestration with IBM Order Management to grow revenue, gain market share and disrupt the industry.
Speakers:
- Pawan Kumar Gupta, Director OMS, CPQ, B2B and Commerce, Perficient Digital
- Tyler Burgess, Leggett and Platt Inc.
- Michael Blinzler, Leggett & Platt
IBM Order Management—What Practitioners Love about the Newest Release!
Wednesday, 4:30 PM – 4:50 PM | Session ID: 7377A
Moscone South, Exhibit Level, Hall D | Data & AI Think Tank F
The demand for personalized order orchestration services has compelled organizations to re-examine their order-to-fulfillment lifecycle. It is imperative to enhance processes to improve business agility and support both B2C and B2B customers. With IBM’s newest order management solution, you can continue to deliver a differentiating experience. Learn how to use IBM Order Management to: aggregate, manage and monitor orders from all channels; use intelligent sourcing rules to determine the most efficient fulfillment; access a single order repository to manage the “order life cycle” in real-time; gain insights and alerts for performance and capacity, while managing supply and demand; and augment ERP processes to meet customer needs.
- Pawan Kumar Gupta, Director OMS, CPQ, B2B and Commerce, Perficient Digital
Mastering the Demands of Dealer and Customer Websites Using IBM Digital Experience Manager
Friday, 11:30 AM – 11:50 AM | Session ID: 7372A
Moscone South, Exhibit Level, Hall D | Data & AI Think Tank F
Business customers of large enterprises desire the same quality in their digital interactions as consumers do. Real-time data, product information, service notices, tools, service scheduling, maintenance, parts, data and more must be readily available—as well as current, accurate and easy to consume. Attend this session to learn the best practices, tips and tricks on how to elevate the combined dealer and customer website experiences using IBM Digital Experience Manager. Topics covered will include: accelerating speed to market, delivering targeted and secured content and data, producing highly polished user interfaces, mobility support, scaling for performance and content integration.
Speakers:
- Glenn Kline, Principal and Technical Director, Perficient Digital
Our Clients’ Sessions
In addition, our client, Leggett & Platt, will join Jeanette Barlow’s keynote on February 11th at 3:00 pm.
About Us
Perficient is one of a select group of elite Platinum Business Partners who can sell and deliver services across all IBM software brands. Perficient and its Perficient Digital agency provide industry-focused and business-aligned solutions incorporating cloud, cognitive, data, analytics, DevOps, IoT, content management, BPM, connectivity, commerce, mobile, and digital experience.
