This week, marketers, sales professionals, technology buffs, and everyone in between will descend on San Francisco for Dreamforce. Last year we live blogged a number of sessions from Dreamforce, but this year is going to be bigger and — need we say it — even better, so we’ve pulled together some session recommendations and tips from our team of Dreamforce veterans.
Hear from Other Customer Trailblazers in the Industry
Dreamforce brings together the largest gathering of Customer Trailblazers in the industry. With more than 2,000 sessions covering all aspects of Salesforce; it’s hard to highlight just a few. The best part is that a handful of these sessions feature the work we’ve delivered for our clients. We love seeing our customers on stage presenting. Be sure to ask questions and take a minute to reflect on how how you can apply these Customer Trailbalizers’ ideas to run your business with Salesforce.
Here are a few Salesforce customer sessions we’re most proud of:
How to Evolve a Customer Community from Self-Service to an Engagement Hub
This session will cover how OpenX transformed their a customer portal into an engagement hub using Community Cloud. We’re looking forward to hearing OpenX discuss how they are using Salesforce to help customers learn, engage, and grow with their products.
GoPro Case Study: Optimizing the Service Cloud Console
GoPro will share best practices for customizing the Service Cloud Console by building optimized flows, complex integrations, real time alerts, multi-channel support, and more.
Why Wait? Get Your Answers Instantly with Self-Service Communities
Hear how we helped Ancestry deploy Self-Service Communities to maximize customer engagement and self-service issue resolution.
Be a Part of Celebrating Success in the Salesforce Community
Consulting partners play an important role in driving innovation for Salesforce customers. The Partner Innovation Awards are given annually during Dreamforce to honor Salesforce’s consulting partner community and to recognize the contributions they make in helping clients innovate and connect with their customers through social, mobile, and cloud technologies. We’re excited to be accepting a Partner Innovation Award in Healthcare & Life Sciences tonight for the work we are doing at NextGen Healthcare.
“I am thrilled that Perficient has been selected as a winner for the prestigious Partner Innovation Award for the work we have done with NextGen Healthcare”, said Jenn Mertens, project manager at Perficient. “As the project lead for this client over the past 1 1/2 years, I am so proud of our Salesforce team and look forward to participating in activities at Dreamforce to celebrate our mutual success.”
To learn more about the work we’re doing with NextGen Healthcare, we suggest attending some of the sessions in the Partner Lodge to see first-hand some of the innovative cloud solutions delivered by leading Salesforce partners like Perficient.
Don’t Miss the Big Announcements
I think we can all agree that Artificial Intelligence (AI) is one of the biggest changes coming to the technology industry in years. The idea of having this powerful technology as a part of the Salesforce platform has us on the edge of our seats! We’ve marked our calendars to make sure we don’t miss the unveiling of the new Salesforce Einstein at Dreamforce. Be sure to tune in on Thursday, October 6th, from 3pm to 4pm for the Salesforce Einstein Keynote. With the goal of making the world’s smartest CRM, Salesforce Einstein will make Dreamforce 2016 one to remember!
Spend Time in the Cloud Expo
Dreamforce is jam-packed with sessions, meetings, and plenty of evening activities, but don’t forget to block off some time on your calendar to visit the Cloud Expo. Salesforce has brought together hundreds of partners to help you succeed with Salesforce in ways you never imagined. Think of the Cloud Expo as the world’s largest cloud ecosystem under one roof, where you can talk about the future of technology with some of the best and brightest minds in the business – like Perficient. We’ll be on-hand in booth #1835 to chat about our clients’ Service Cloud and Community Cloud successes. We will also be giving away a YETI Tundra cooler, plus other cool swag, so be sure to stop by and register to win!
