Imagine with me:
On your website, the site coordinator finds the option to create a user account. After successfully creating an account, she logs in and sees a site-specific view of the information you have in your clinical trial management system (CTMS) about her site.
One of the things she notices is that the address you have designated for shipping is out of date. Their medical campus now has a centralized shipping and receiving location that’s different from the office where they see patients.
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She checks the list of addresses that are associated with her site in your CTMS, and sees that that central shipping/receiving address isn’t there. She enters in the new address, designates it as “shipping,” and submits.
The system automatically checks your CTMS to see if the address exists in the database, but has not yet been associated with the site. The system finds an exact match and automatically associates it with the site and assigns the “shipping” designation.
At the end of the week, the system automatically sends your CRA a list of the changes that were made by external users that week, so that she stays in the loop.
Had the system found a similar, but not exact, match to the address, it would have alerted your CRA to the potential duplicate and asked her to make a decision.
Had the system not found any sort of match, it would have alerted your CRA about the request to add the address and asked her to approve or decline the request.
The process we just imagined makes use of Business Process Management (BPM) technology. Want to see it in action? Submit a request below and we’ll set up a demo.