Linkedin Pulse had a great article on a recent Gallup Survey showing employee engagement improving by 2% over the past three years. Here’s the incredible market wide statistic: only 32.1% of employees are engaged. That means 67.9% of employees aren’t engaged.
While I cannot do the entire article justice (it’s one of the more informative articles you will read), I can highlight some key points:
- Low Employee Engagement has a huge impact on your bottom line. Dr. Jim Harter of Gallup said:
“those outcomes range from basics such as absenteeism, employee retention rates, service levels and productivity; and ultimately it all adds up to about a 22 percent difference in profitability when you compare top quartile business units to the bottom quartile.”
- Just throwing a little money at engagement or using a survey really won’t help.
- A lot of perks make zero difference. Flex time is the exception
- A good manager makes all the difference but only 20% of the population has the capability of being a good manager. (The article highlights why)
Now you may be asking, why I would blog about employee engagement on a digital transformation blog? The answer is simple. It’s the un-engaged employees who won’t buy into a transformation. It’s those same employees who won’t give a great experience when they interact with your customers.
