In this new customer-centered world, a world driven by ‘connected consumers’, companies need to create relationships with their customers by listening, adapting and understanding their wants and needs.
When it comes to digital customer experience management and customer behavior analysis, you can now replay the interaction of every web & mobile customer to visually recreate their actual experience. By doing this, you can proactively optimize the online channel and quickly resolve problems that erode customer satisfaction and online revenues.
Join us as Michael Forhez, practice director of consumer markets at Perficient, talks about how the newly connected and highly empowered consumer is shifting the way we do business online and how we meet or exceed our customers’ expectations.
In our webinar on August 20th at 3:30 p.m. CT, you’ll learn how IBM Tealeaf and Perficient can enable you to:
- Increase conversion rates,
- Increase average order values,
- Improve online customer retention rates,
- Reduce problem resolution time,
- Help companies identify & eliminate “million-dollar problems” rapidly
