If you’re considering or have already chosen Lync as your enterprise voice platform, it’s probably safe to say that you want to make the most of your investment. During next week’s webinar, Using Lync to Power Your Contact Center, on Thursday, December 5 at 1 p.m. CST, Perficient and Clarity will team up to discuss how extending Lync to other business units such as the contact center is a simple way to add functionality to your existing Lync environment.
Clarity’s Director of Business Development, Craig Reishus, and Perficient’s Director of Infrastructure, Matt McGillen, will evaluate common pitfalls associated with legacy systems and examine the benefits of a Lync-native contact center solution that removes system redundancy, complexity and high costs.
Clarity Connect is a robust contact center solution built exclusively for Microsoft Lync. The solution seamlessly integrates with your existing infrastructure, adding full functionality with one simple, fixed fee per user. Its premium features come standard out-of-the-box, and include call recording and a rich, dynamic dashboard. The solution works for organizations of all sizes, handling small to medium sized contact centers with a few dozen agents to complex enterprise organizations with geographically dispersed call centers with thousands of agents and numerous queues. You can read more about Clarity Connect here.
To register for the webinar, click here.
Using Lync to Power Your Contact Center
Thursday, December 5, 2013
1:00 p.m. CST
Webinar: Maximizing Your Lync Investment in the Contact Center
by Taylor Rhyne on November 26th, 2013 | ~ minute read
