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3 Steps to Overcoming Communication Barriers

We often hear the phrase “Seek first to understand and then to be understood” or are told to actively listen. While these are important, often time it’s simply not tactical enough. Too often what we hear is skewed by the filters that we (and our audiences) apply. So how do we ensure what we say […]

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A look at the new Cloud features for Skype4B in Office365

Beginning December 1, 2015, Microsoft will be officially rolling out a number of new features within Office365 that significantly enhance the Skype for Business workloads.  These features have been in preview form for a few months now, but December 1 marks the date where it becomes generally available (GA) for all tenants within Office365, across the […]

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Controlling Skype4B Application Sharing Bandwidth

In a previous blog post I talked about how administrators and architects should place more emphasis on planning for application sharing bandwidth in their Skype4B deployments.  Armed with that information, the next logical progression of this blog series continues the focus on application sharing and discusses the available methods within Skype4B to manage and control […]

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Skype4B App Share: What in the World Are You Doing to My Network?

For many of the Skype for Business and Lync readers out there, you may think to yourself, “Hey, I’ve seen a similar title like that before…”, and you would be absolutely correct. During Lync Conference 2014, Lync MVP Jeff Schertz gave a fantastic presentation about “Video – What in the World Are You Doing to […]

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How The Default SIP Domain Impacts Exchange Online UM Connections

Background I was recently working on an engagement where the customer was migrating from Exchange 2010 to Office 365 Exchange Online. The customer had been a long time Enterprise Voice customer (OCS, Lync 2010, and now Lync 2013). As the customer grew over the years, so had their Lync environment. The customer originally deployed OCS […]

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One Of My Favorite Skype For Business (Formerly, Lync) Features

  Is she online yet? Is he free or in a meeting? Ugh, how many times a day do you find yourself wondering whether your colleague is available for a chat? Relax. And quit checking your instant messenger (IM) every five seconds. With Skype for Business (formerly, Microsoft Lync), your needs are met by one […]

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Skype for Business – Reverse Proxy 101

  First let’s start off with what a Reverse proxy is and then cover how it fits in with with Skype for Business Server. The Reverse proxy is a device that receives requests from clients on and then forwards the request on to another resource, in this case a Skype for Business Front End server. This is done in […]

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How to Plan & Prepare for Skype for Business – Webinar Recap

It’s official – as of mid April, which was covered in another post – Microsoft Lync is now Skype for Business. As expected, customers who have Lync deployed either on premises or in the cloud have questions, and folks who use Skype for personal use are wondering how well this communication tool, which works wonders […]

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Ignite 2015 – Monitoring Investments in Skype4B

It’s the typical issue all IT professionals face: a new system is designed, built and deployed to end users, but months down the road issues arise and administrators are faced with the overwhelming task of trying to find root cause to remediate issues. As an IT Pro (in a previous life) this is definitely something […]

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Ignite 2015 – Skype4B Mobility Security Improvements

I’ll admit that the title is a bit misleading because much of what existed (in regards to mobility) in Lync Server 2013 still exists in Skype for Business Server 2015.  Unfortunately there has not been a great leap forward in functionality….YET.  The “Yet” is there because there are HUGE improvements forthcoming in the Skype for […]

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BUILD & IGNITE Know It. Prove It. Tech Challenge Tour

I recently blogged about my personal experiences with the first “Know it. Prove it.” challenge that ran through the month of February 2015. The “Know it. Prove it.” challenge is back! This time it’s bigger and better than ever. The new challenge is a companion to both the Build and Ignite Conferences with 11 amazing […]

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The Skype For Business Client Has Arrived!

Today is the day that the official Skype For Business Client gets released! I have been using the Technical Preview for about a week now and can honestly say that I like the new Skype-influenced interface. I have a couple customers that have been waiting for this new UI to come out before they begin their client rollout, because they […]

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A Day in the Life of an Office 365 User

Office 365 comprises of a lot of services and features which can be overwhelming for an end user. More often than not, we hear concerns from organizations and individual users of how roll out of new products and technologies fail. I do not see this as a technology problem, rather a communication and change management […]

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Skype for Business Updates from Enterprise Connect

It is official – new Skype for Business Server, Client, and Online Service coming in April 2015! The announcement for the new Skype for Business products happened today during the Microsoft Keynote at Enterprise Connect. Items covered during the Keynote: Office 365 – Skype4B Online Enterprise Voice, Audio Conferencing, and PSTN Calling features being added  –  coming later this […]

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Managing the Skype Client UI in Skype for Business

With Microsoft officially announcing that they will be upgrading Office365 to utilize the Skype for Business back-end, administrators will need to begin to take actions to prepare themselves and their users for the impact of this update. Note: Since Skype for Business (hereafter, S4B) hasn’t been released to GA yet, this information is still pre-release […]

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Lync Server 2013 Virtualization Whitepaper Goes Public

Virtualization of Lync Server 2013 is both supported and very common, yet understanding the proper way to virtualize the system becomes a complicated conversation. The gap between high level virtualization requirements outlined by Microsoft and the more specific details virtualization experts are requiring is quite large. The conversation normally goes like this in its simplest […]

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Lync Server 2013 Contributes to Perficient’s FlexJobs Award

Just recently, Perficient was named as a top 100 company for a remote job by FlexJobs. (Read About It) Being I work from home (as most people do in my field), I definitely felt Perficient was well deserving of this award. Although the FlexJobs criteria didn’t ask “what kind of tools do Perficient employees use […]

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Configuring Quality of Service for Lync Online

In my previous post, I covered the importance of QoS for Lync Online. In this article we will cover how to configure these QoS settings for Windows-based workstations using Group Policy. We will also review a few ways how to verify that your QoS GPO settings have taken affect properly on a workstation. *Note – These QoS […]

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Integrating Lync with Your Avaya Environment – Webinar Recap

For CIOs looking to improve communication and collaboration while reducing costs, Unified Communications is top of mind. Fortunately, Microsoft Lync integrates with a large percentage of existing voice systems, including Avaya. Last week, we held our last Lync focused webinar of the year on Best Practices for Integrating Lync with Your Avaya Environment. Keenan Crockett […]

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Lync Online – The Importance of Quality of Service

One of the main topics that often surrounds the Office 365 Lync Online solution is how to provide the best Lync experience for end users. Since Lync Online is hosted in the cloud, Lync Online users rely heavily on their Internet connection for the majority of their experience. There are a number of areas to […]

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