Cody Burleson has a great video post with links to other posts on the subject of User Impersonation. Impersonation allows you to be logged in as a one user while acting as another user. This comes in really handy for any customer service rep who handles issues related to a web site. The CSR can impersonate a user and see exactly what they see on the site. It’s a great use of the portal although you need to take into account a few things:
- How to impersonate someone
- How to ensure that any changes enacted while impersonating a user while either not allowing certain changes or while creating an audit trail. You don’t want a CSR to make transfer $$ to a different account for example.
Go check out his other posts on the topic of impersonation
One thing that Cory’s posts and the IBM documentation leave out is whether Portal impersonation even works in conjunction with something like Tivoli Access Manager, CA SiteMinder, OpenAM, etc. Cory and I have been chatting in the comments on one of his posts, and we’re both hoping to try it out sometime soon to see how it will really work.