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Customer Experience and Design

Portal Message at HIMSS: From Technology Upgrade to a Business Driven Imperative

It is not too surprising that the old adage of “What comes around, goes around” maybe very appropriate for this years HIMSS conference. All the innovation and regulatory focus over the last couple of years in the healthcare industry have certainly encouraged/required healthcare providers to better connect and be transparent with the patients they serve and the physicians that are affiliated with their systems. As a result, the hot new topic and associated solutions are what healthcare providers invested in over ten years ago: Portals. Even with the advent of Web 2.0 over the past couple of years, the use and leveraging of Portal technologies have now moved from a technology upgrade need to a business driven imperative. In addition, the growing consumerism in healthcare makes the use of Portal/Collaborative technologies an important asset to empower, enable and align the consumers of your healthcare services and the associated providers of that service.

The use of Portals and the tools that enable a collaborative environment, have allowed better and improved access, outcomes and cost effective healthcare services for the patients and physicians that are associated with your healthcare systems. By creating this transparent and engaging relationship with the patients and physicians in your community, your healthcare system will create lasting relationships that will help to drive more effective and meaningful connections to the community that is served.

As the healthcare industry continues to face constant pressure to improve quality of care while reducing non-value-added costs, we can help your healthcare institutions design and implement business-driven Portal solutions that provide access to patient and clinical information, streamline core business processes such as eligibility, referrals and improve communications/interactions with patients, physicians, administrators and partners. Our experience with a variety of vendor portals including IBM, Microsoft, Oracle/BEA and Vignate paired with our User Center Approach (UCA) and Enterprise Application Integration (EAI) expertise provides solutions for your business challenges.

We would love to meet you and discuss how Perficient’s healthcare practice is helping leading healthcare providers delivery innovative and competitive solutions for their marketplace. It you are interested in learning more about how we can assist you in building a world-class healthcare system, please visit us at our HIMSS Booth #3681.

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