Posts Tagged ‘service cloud console’

Lightning Service Console Best Practices and Winter ’17

Our customer, GoPro, had the honor of sharing their Salesforce success story along with some Service Cloud Console best practices at Dreamforce a few weeks ago. If you weren’t able to go to this particular session or were unable to attend Dreamforce this year, here are the highlights presented by Scott Murphy, Sr. Manager of Support, Global Operations. This blog also includes a […]

Three Service Console Updates to Keep It Fresh for Agents

Salesforce does a fantastic job of constantly pushing out enhancements, but we know that it’s sometimes tough to keep up with it all.  Here are three easy Service Console updates in Service Cloud that will certainly make your support reps happy! #1 Get Rid of the Highlight Panel Why? Well because they take up a lot […]

Perficient Named a Salesforce Fullforce Service Cloud Master

We are proud to announce that Perficient, a Platinum Cloud Alliance Partner, has been recognized as a Fullforce Service Cloud Master, a program recognizing Salesforce partners with proven expertise delivering industry and cloud-specific services and solutions for customers. Perficient was selected to join this elite program based on its proven customer service expertise and excellent client track record […]

The Next Generation of Caller ID

While CTI technology in recent years (especially Salesforce’s Open CTI platform) has helped make the phone experience more intelligent for customers and agents, a new service from NextCaller aims to turn the traditional concept of caller ID on its head. NextCaller is the most recent in a trend of new services (similar to Datacoup and others) that offer […]

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Using Service Cloud to Deliver “Wow” Customer Experience

Surprisingly, many support organizations today still don’t know how to deliver a “wow” customer experience.  Simply put, it starts with knowing your customers.  I’m not talking about the big picture, market research trends, I’m talking about the basics, like “Who am I? What products/services have I purchased? How long have I been a customer? What […]