In order to create a customer-centric organization that capitalizes on the power of Business Intelligence, companies must identify the goals they would like to achieve and incorporate them into a formal business strategy. The strategy map found in the balanced scorecard approach is a widely-used method for achieving this challenging task. Ultimately, understanding your customers […]
Posts Tagged ‘Enterprise Performance Management’
Customer-Centric Business Intelligence
In this competitive business marketplace, organizations face increased pressure to forecast business conditions that allow employees to react and drive value from data. How a company evaluates employee performance has a strong impact on behavior. Even a company replete with intrinsically motivated employees can fail to be successful if management does not provide employees with […]