The customer-centric scorecard provides managers with the vital customer data that drives performance. Using the scorecard and dashboards, managers are not only able to watch the long term trends in customer data, but they can also be alerted when shifts and changes in the customer base require action. Enterprise Performance Management (EPM) creates additional value […]
Posts Tagged ‘Enterprise Performance Management’
Customer-Centric Business Intelligence: Capturing Customer Data
In order to create a customer-centric organization that capitalizes on the power of Business Intelligence, companies must identify the goals they would like to achieve and incorporate them into a formal business strategy. The strategy map found in the balanced scorecard approach is a widely-used method for achieving this challenging task. Ultimately, understanding your customers […]
Customer-Centric Business Intelligence
In this competitive business marketplace, organizations face increased pressure to forecast business conditions that allow employees to react and drive value from data. How a company evaluates employee performance has a strong impact on behavior. Even a company replete with intrinsically motivated employees can fail to be successful if management does not provide employees with […]