Posts Tagged ‘cx’

Q: Can you overstate the value of customer satisfaction and retention? A: It isn’t necessary, the numbers speak for themselves. • 64% say customer experience is more important than price when deciding who gets their business. * • 12 – the number of positive experiences it takes to make up for one poor one. * […]

In this new video from Oracle, hear from Tom Munley, General Manager for the Oracle Emerging Solutions group at Perficient, about how Oracle Sales Cloud with OBIEE helped the organization implement a new quota management program — and bring together a sales team dispersed throughout the US. See the Two-minute video: Perficient and Oracle

Getting it right the first time. When choosing and rolling out a new solution, a few key steps can help you avoid roadblocks, waste, and frustration. To leverage the strengths of the new tool and increase user adoption, the first step is making the SaaS vs. Enterprise Decision, and choosing the right cloud products. SaaS […]

According to a study from the University of California at San Diego, U.S. data consumption per person in 2015 has risen to 8.75 zettabytes annually, equal to a daily consumption of nine DVDs per person per day. (The reference works for me, although I think some kids today look at DVDs the way I look […]

After a recent conference on the modern customer experience, my colleague Sheri Hastings had some great takeaways, described in two separate posts on our Digital Transformation blog, “How George Proposed to Jane and Why CIOs Should Care.” If “Evolve or Die” is the core message, then the Fortune 500 is the case study: Fifty percent […]

How Business Intelligence, Digital Transformation and the Cloud Enable the Most Successful New Business Models A few thousand Oracle users, partners, and employees sat (and stood, as necessary) at Mandalay Bay, waiting for that day’s keynote to begin. The CIO of Oracle, Mark Sunday, was scheduled to give us the latest buzz on cloud computing. […]

We are not too far away from that kind of scenario playing out for all of us every day. Maybe three to five years, if not sooner.  This is coming and it WILL require a change in how organizations need to evolve to market, sell, deliver and support their customers  As companies design their support […]

We are not too far away from that kind of scenario playing out for all of us every day. Maybe three to five years, if not sooner.  This is coming and it WILL require a change in how organizations need to evolve to market, sell, deliver and support their customers  As companies design their support […]

So many of the conversations from the Oracle Modern Customer Experience conference in Las Vegas are still on my mind. Many participants focused on how companies design the CX experience for the millennial generation. It was eye opening and frankly, also a bit perturbing. It was perturbing because as a baby boomer I don’t always […]

So many of the conversations from the Oracle Modern Customer Experience conference in Las Vegas are still on my mind. Many participants focused on how companies design the CX experience for the millennial generation. It was eye opening and frankly, also a bit perturbing. It was perturbing because as a baby boomer I don’t always […]

What is searchandizing? Obviously search in the context of merchandising. Retailers have taken this technique to a different level. Constant price pressures and competition from online retailing has spurred the innovation in this area both in terms of tools, approach and overall strategy. In the early dot com days several online retailers have built custom […]

David Stallsmith and I recently gave a presentation on customer experience as it relates to digital transformation. I like David’s viewpoint on any transformation effort must include an “outside-in” view of an organization. You can’t afford to look through already clouded glasses with only internal people.  Here’s a snippet.