Posts Tagged ‘best practices’

Did you ever cram when you were in college?  If you’re like me, you did, and probably on more than one occasion.  There was that big test looming, and well frankly, you just waited a little too late to get started preparing for it.  The night before the exam, you’d spend most of the light […]

  Introduction All companies have a sales system to monitor and manage their leads and future opportunities.  Some companies have simple systems including spreadsheets or even, old school, black books. Other companies have, or plan to have, a sales force automation (SFA) tool like Salesforce.  Once you have purchased the Sales Cloud platform from Salesforce, […]

Most, if not all, of us have seen the movie Field of Dreams starring Kevin Costner, James Earl Jones, and others.  In the movie, Ray Kinsella, an Iowa farmer, hears a voice whispering, “If you build it, they will come,” a calling to plow his all-important corn crop to build a baseball diamond in the […]

We are not too far away from that kind of scenario playing out for all of us every day. Maybe three to five years, if not sooner.  This is coming and it WILL require a change in how organizations need to evolve to market, sell, deliver and support their customers  As companies design their support […]

We are not too far away from that kind of scenario playing out for all of us every day. Maybe three to five years, if not sooner.  This is coming and it WILL require a change in how organizations need to evolve to market, sell, deliver and support their customers  As companies design their support […]

So many of the conversations from the Oracle Modern Customer Experience conference in Las Vegas are still on my mind. Many participants focused on how companies design the CX experience for the millennial generation. It was eye opening and frankly, also a bit perturbing. It was perturbing because as a baby boomer I don’t always […]

So many of the conversations from the Oracle Modern Customer Experience conference in Las Vegas are still on my mind. Many participants focused on how companies design the CX experience for the millennial generation. It was eye opening and frankly, also a bit perturbing. It was perturbing because as a baby boomer I don’t always […]

The Agile method of IT project management has become increasingly popular over recent years, and rightfully so – it is a fantastic way of developing a new or improved technology.  It’s incremental and iterative approach allows for quality deliverables at project completion. This methodology, however, has caused many a headache for Change Management practitioners, who […]

Change Management is vague, frequently misunderstood term in business today.  I spend a lot of my time helping clients understand what we’re talking about when we talk about Change Management, and more importantly, imparting its value and the criticality of this discipline on projects today.  I heard a great metaphor this morning for describing Change Management […]

At this morning’s Association of Change Management Professionals (ACMP) conference keynote address, New York Times Best Selling Author Daniel Pink gave us insight into the shift in the ABCs of selling.  In the business climate of yesterday, where the sellers had the information and the mantra of “Buyer Beware” reigned, the ABCs for sales folks stood […]

We’ve heard a lot about Chief Marketing Officers in the last few years.  With Digital Transformation at the top of many CEOs minds, the CMO role has gained prominence and power.  Of course with that prominence, comes increasing scrutiny.  Matt Langie wrote a story on CMO.com about the pressure CMOs are facing due to the […]

I saw this article – 10 Questions To Ask Before You Hire A Digital Transformation Consultant – on CMO.com and thought it would be interesting from a Digital Transformation consultant’s point of view. The author, Jon Bains, correctly identifies that it can be difficult to know who to trust when you need to engage somebody […]