Well, what is a Social Enterprise? Simply put; it’s an organization that weaves social and mobile technologies, platforms, and services into their business processes in a way that enriches Customer relationships and measurably improves the bottom line. Key here? Two words: weaves and measurably. Your organization shouldn’t be attempting to do social “because you have […]
Posts Tagged ‘best practice’
Link and Recap on Social Business Webinar
We hosted a webinar with IBM last week about Social Business: a New Way of Working. Don Lewis of Blue Cross Blue Shield of Minnesota did a great job discussing what worked at his company and what tools they used to be successful. The webinar is now available for replay. A couple of points you’ll […]
Establishing a Successful Support Arrangement – 4 Key Process Steps
Custom application support arrangements these days seems to share the following characteristics: Highly commoditized with high offshore ratios Poor levels of quality and meeting Service Level Agreements To some, the first would seem to beget the second. Specifically – IT organizations have seemed to come to almost expect very little from their on-call support other […]