Miguel Estrada and Nan Shi presented the session Getting the Most Value Out of Metrics in IBM Connections 4 at IBM Connect 2013. Metrics and analytics are critical to understanding your customer, employee and partner behavior and interactions. Some of the key points in the session include:
Metrics Overview
- Connections provides quantitative and qualitative metrics in Connections. Quantitative metrics are measurements and qualitative metrics are descriptive
- They are presented using charts that provide at a glance views
- Connections metrics supported by IBM Cognos Business Intelligence which is part of the Connections deployment
- Can leverage Cognos BI for further analysis on social behavior
Types of metrics
Global metrics
- Measures utilization across all components
- Targets to business owners and stakeholders
- Reports overall usage, e.g. how many logged in last week
- Grouped by people, participation and content
- Metrics can be analyzed by timelines
- Metrics can be segmented by up to 3 profile attributes that you pick during installation and configuration (it could be changed later)
Community Metrics
- Targets community owners
- Reports metrics scoped to a single community at a time
- All reports are generated on demand and cached until a report is requestedd
- Like global metrics, metrics can grouped by people, participation and content, leverage timelines and profile attributes for segmentation
The rest of the presentation was a demo that showed technically how to change the people filter, add a new metrics report and change the metrics user interface. It is a technical process that a Connections administrator will need to execute but it is not difficult and is well documented. Connections 4 metrics have come a long way over previous versions. The ability to customize metrics and leverage Cognos BI provides great flexibility and business value.
