Portals & Collaboration

Are your patients or members getting the best experience from your website? As healthcare websites have increasingly grown in importance, so has the search functionality within those sites. One of the key ways to optimize your member portal or patient-facing website is to ensure that they can easily find what they need on your site. […]

Last year Microsoft announced plans to retire Skype for Business Online in July 2021. While that may sound far away, now is the time to start planning your Microsoft Teams migration. Whether you have 250 users or 250,000, the requirements and steps to ensure a successful Teams migration are the same.  Our upcoming webinar, Skype […]

In my last blog post, I highlighted key considerations for Microsoft Teams governance. In this post, I will recommend some strategies for promoting user adoption in Teams. Create a team for end-user support and community Any IT-focused Microsoft Teams rollout strategy can be problematic. Business unit buy-in is fundamental to the success of the platform from an […]

In my last blog post, I highlighted some tips and tricks to save time and promote collaboration in Microsoft Teams. In this post, I will discuss key considerations for Teams governance. Don’t Overthink Governance Remember, when a user creates a Microsoft Team, an Office 365 Group is also created. This Office 365 Group, by default, creates an […]

In my last blog post, I discussed common working styles with Teams and why it is important to understand which category your colleagues fall into. In this post, I will point out some tips and tricks to save time and promote collaboration in Microsoft Teams. Use Microsoft Teams features to minimize distractions Determining one’s signal-to-noise ratio is […]

In my last blog post, I highlighted a few key points to consider for your Teams implementation. In this post, I will discuss common working styles with Teams and why it is important to understand which category your colleagues fall into. Understand your company’s working styles Not all users will interact with Microsoft Teams in the […]

In my last blog post, I introduced our guide, The Essential Guide to Microsoft Teams End-User Engagement. In this post, I will highlight a few key points to consider for your Teams implementation. Office 365 Groups Providing a positive user experience is a vital building block for engagement. A negative experience in Microsoft Teams can have […]

You may not have realized it, but the Teams team at Microsoft has been working furiously to deliver some of the most highly requested features. Some upcoming features were announced at MSIgnite, and these are game changers.  Microsoft Teams Chat Pop Outs Now you can chat with multiple different people while you are still working […]

You may not have been watching when with one simple event Microsoft pulled the rug from under you.  Your role as a SharePoint Admin or Dev will never be the same.    For Admins First, there was the move from file shares to SharePoint. Then from Windows SharePoint Services to SharePoint Server and with it a […]

Microsoft Teams is changing workplace collaboration by bringing together chat, meetings, apps, bots, personal storage, and calls into one interface. With so many features available, it’s possible to take on too much, too quickly. Having a Microsoft Teams implementation strategy is crucial to avoiding common pitfalls, and to ensure successful adoption and end-user engagement. Whether […]

How To Make it Through a Monday Some people love Mondays and some people hate them. If you love Mondays, more power to you. Embrace the week with a fresh perspective, smile, and share your favorite tips to crush your work week in the comments below. If you hate Mondays, you might consider a strategy […]

Gartner recently published their annual Hype Cycle for the Digital Workplace report. The report explores emerging technologies gaining acceptance and consideration as Digital Workplace strategies within various industries such as: Cloud Office Microapps Intranet as a Service This year, Gartner mentioned Perficient as a Sample Vendor in the Intranet as a Service category. But, what […]

As a Salesforce Gold Partner, we love to work with the whole gamut of Salesforce solutions. In particular, many of our technical consultants specialize in Marketing Cloud, Sales Cloud and Communities (among other things). Communities happen to be one of my favorite offerings to work with and implement. They’re rich in features, and they can […]

One of the biggest concerns when switching from Skype for Business to Teams revolves around the ability for the two products to work together. However, what is often overlooked is what will be required to meet these expectations. Fear not, in this article we’ll be discussing the high level in’s and out’s for interoperability and […]

Typically, a community is defined as a unified group of individuals. When it comes to business and marketing outcomes, the word “unified” is the most important part of that definition. You want to be unified in your goals. Unified in product and brand strategy. Unified in the desire and passion to grow your customer and […]

In today’s world, people expect to have data, information and tools at their fingertips. If you’re in the manufacturing or automotive industry, your channel partners (a.k.a. dealers or distributors) are no different. They want immediate access to data, such as leads, conversions and KPIs. They want to be able to find blog posts, product information […]

Vlocity, a Forbes Cloud 100 company and strategic Salesforce ISV, provides industry-specific cloud and mobile software that embeds digital, omnichannel processes for customer-centric industries. Vlocity’s cloud and mobile applications transform customer processes and experiences in the communications and media, insurance and financial services, healthcare, energy and utilities, and government and nonprofit industries. A Disjointed Community […]

Carrix, Inc., operates more cargo terminals than any other company in the world. With marine terminal and rail yard operations in more than 250 strategic locations around the world, Carrix is unmatched in skill, experience, and productivity. No Community = No Connection With operations across five continents and a vast network of interconnected transportation solutions, […]

Salesforce is known to open up doors, not just for the people using the technology at organizations, but also for the people managing it. As a proud Salesforce Admin or Salesforce community manager, make the most of your position! Salesforce (and their partners) offer a lot of opportunities to develop your personal brand and engage […]

At Coveo Impact 2019, Vincent Bernard from Coveo presented about the use of Coveo Cloud to maximize the value of relevance on a website. 3 Main Ingredients for a Good Search Experience Vincent described three main ingredients or best practices for web site search that all work together: Machine Learning Query Suggest – not just […]