How to integrate SMS with Amazon Connect
by September 25th, 2019 | ~ 8 minute read
onIn the past, call centers worked like this: A customer with an issue would phone into a support line, never knowing how long they’d be on hold for. It could take multiple calls to resolve the issue, creating a less-than-ideal experience for the caller. In today’s digital-first world, the traditional call center is undergoing a […]
Read more
Follow Us