Digital Transformation

Maria Rauba from Asponte presented how she implemented a multifaceted search using IBM Web Content Manager in Portal.  Faceted search is an often requested feature and is not something that comes out of the box in WCM.  Components used: Custom JSP Custom Search Seedlist WCM Search component Custom Javascript The HTML Form contains the custom […]

Mark Polly (@markapolly) and I (@porteronportal)  presented here at IBM Connect on Healthcare Portals.  It’s a huge subject so we chose to focus on 5 things you absolutely must do when interacting with your consumers, patients, or members.  Here’s the slideshare.

Bill Pappalardo and Tim Reilly spoke about the work they’ve done with a portal at Tufts Health Plan. About Tufts They are the second largest health care plans in MA with over one million members. They are ranked by NCQA one of the top health plans for the past nine years. As part of this: […]

Rob Novak and Mac Guidera presented tips on how to make a pilot in social software successful. First why pilot?  A pilot is critical to success because it provides for an experimental trial on a small scale for the future change that you anticipate.A well run pilot reduces the risk of large scale failure and […]

  Setting it all up Who are we trying to secure against? Think of millions of people and thousands of companies in hundreds of countries Who? Script Kiddies Hackers/Thieves Industrial Espionage Terrorist Most aren’t trying to protect themselves from state agencies.  They have vast intercept networks and the capability to break through most security Here’s […]

Adding social capabilities to your digital experience site can bring some nice benefits. One benefit that is often overlooked is the multiplier effect of social sharing.  If you can can get people to promote your brand or product, you can reach larger audiences and save advertising costs as well.  A single “Like” on your product […]

IBM Tealeaf is a tool that can help you optimize customer experiences with your website.  Here are a couple of examples of where Tealeaf can be used: A customer has an issue with the website and calls your service center for help.  Rather than have the customer relive the poor experience, Tealeaf allows the CSR […]

So you say you’re moving to Office 365 / SharePoint Online with the help of a leading technology partner, and you’d like that partner to help you manage the platform going forward? Look no further, says Microsoft– the Office 365 Partner Admin Center is here! According to the official Office 365 Technology Blog: The new […]

We’ve blogged a lot about integrating marketing with portal and we’d content sites. IBM has been working hard to provide better integration between their products, including Enterprise Marketing Management and IBM Digital Experience. IBM demoed three scenarios. The first was a marketer setting up a cross sell site and integrate it with a campaign. On […]

Just because you are in a highly regulated industry doesn’t mean you can’t also be highly social.  You just have to be more careful about how you do it. At IBM Connect, TD Ameritrade and IBM shared how they made became a social business despite all the regulations and compliance issues.  TD Ameritrade used IBM […]

Titanfall is a new blockbuster game for the Xbox One.  It is being published by Electronic Arts and is due to be released in March 2014.  Titanfall is a first person shooter that will have much of its AI hosting , physics calculations, online match making and multi-player dedicated servers hosted in Windows Azure.  This […]

Rob Will, Chief Architect at IBM, presented the future vision for Portal and WCM today.   He started out talking about how the concept of customer experience has been evolving over the past few years.  A core shift has been to enable non-technical users to do more and more with less reliance on IT. A slight […]