Customer Experience + Design

So I’ve seen a significant uptick in Adobe tools being used in portal and collaboration projects as well as Adobe being considered as a platform.  That’s no surprise given what they have acquired and what they’ve been investing in R&D. Whether it be Day Software for web content management, Omniture for web analytics, or continuing […]

Perficient has created this series, “Responding to Healthcare Consumerism with Social Media” in order to identify the benefits and drawbacks of using social media and collaboration tools in healthcare, explore the doctor and patient communities currently interacting online, outline social media’s impact on the quality of care, and use current innovations to predict the future […]

I listened to an H&HN Daily podcast yesterday titled ACOs Need to Focus on Clinical Care, Too. Institute for Healthcare Improvement (IHI) CEO Maureen Bisognano was interviewed, and there were two themes that struck me in particular: Fragmentation of the patient experience leads to increased cost and decreased patient experience: Bisognano points out that many […]

I recently read the excellent Design Driven Innovation, Roberto Verganti’s fascinating take on how certain paradigm-shifting products and services are created. In it, he introduces the concept of “innovation in meaning,” which he contrasts throughout the book with “innovation in technology.” Here’s my high-level summary of the differences: Innovation in technology: new electronics, parts, components, […]

During the Perficient 2010 Q4 Earnings Call, our CEO Jeff Davis stated: “One of the things that you’re seeing…is a demand for transparency in healthcare, and consumerism in healthcare, and really focusing on the end consumer, and social media may well emerge as a strong play there.” Social media is atwitter with similar sentiment. A […]

I just went through a presentation on Adobe CQ5, which came to Adobe via their recent acquisition of Day Software.  Wow!  CQ5 has outstanding features that compete with the best Enterprise Web Content Management and Portal systems.  At the heart of CQ5 is Apache Sling and a Java Content Repository (JCR).  Main features of CQ5 […]

We spoke with Brian Ahier (@ahier), Health IT Evangelist, Mid-Columbia Medical Center about Health Information Exchange (HIE) at HIMSS11. The healthcare industry is changing rapidly, and Brian sees HIE as a foundational technology for the changes we need to see accomplished in the coming years. Although HIE is important to the future of healthcare technology, […]

During our interview with Jim Weeks (@jimmyweeks), VP of Information Systems at Yale New Have Health Systems, he highlighted the rapid change occuring in healthcare technology and outlined the compelling trends in Virtual Desktop Infrastructure (VDI) and Cloud Computing. Jim found the trend of “a lot fewer pocket protectors and a lot more stethoscopes at […]

Perficient interviewed Janice McCallum, Managing Director of Healthcare Content Advisors, at the 2011 HIMSS Conference and Exhibition. Janice spoke of the impact that meaningful use has on healthcare analytics. Meaningful use creates the infrastructure and content that allow for increased use of business intelligence in healthcare settings. EHRs dramatically increase both the volume and integrity […]

“Accountable Care Organization” (ACO) was a popular buzz word at HIMSS 2011, which is concluding right now in Orlando, FL. What is an ACO? An ACO is a network of doctors and hospitals that shares responsibility for providing care to patients. Under the new law, ACOs would agree to manage all of the health care […]

Many view the implementation of Enterprise HIE as a technology-based initiative. However, the ultimate goal of the Enterprise HIE is to improve the quality of care for patients across a given area, reduce the costs of providing quality care, and enable clinicians in their care processes. In the Perficient white papers “A Business Driven Approach […]

Perficient Interviews HIMSS 2011 Social Media Center Managers, Cesar Torres and Cari McLean of HIMSS, to talk about this year’s social media trends at the conference, Twitter, hash tags, and tips for getting started in social media. How are you using social media in your healthcare IT or enterprise technology career?