Customer Experience + Design

When the sickest 1-percent of patients are responsible for nearly 30-percent of healthcare costs (over $690 billion annually) everyone loses. Since millions of people will be joining Medicaid under the new healthcare reform, states must either be prepared to pay the price tag associated with high-cost patients or determine a better way to manage the […]

Last week, I attended UPA 2011. The theme this year was Designing for Social Change. The opening keynote speaker Paul Adams, Global Brand Experience Manager at Facebook, shared his research (an earlier version of his presentation available on Slideshare) into social networks. Among the many insights of the presentation, his research showed that the change […]

Now that the newest Android tablets (Motorola XOOM and Samsung Galaxy Tab 10.1) have come close to matching Apple’s iPad in terms of fit and functionality, I expect the demand for Android tablets to show a marked increase in sales.  There has been a considerable amount of material written around Android smartphone  User Experience (UX) […]

In working with architects and the St. Louis Landmarks Association, I have often ran across a need to render a building or represent a landmark as an architect’s conceptual sketch. Trying out some technics in Photoshop one day, I discovered a wonderful filter called “Find Edges.” With this filter, you can make almost any photo […]

There are many benefits to Health IT, but when it comes to these business drivers there is one that leads the charge: increased efficiency. The motivation to increase efficiency is on the lips of healthcare executives in both provider and health plan circles across the nation. Controlling and being aware of the cost of care […]

The challenge: Design a logo for a special company event with several color schemes. On websites, the logo needs to subtly change colors as someone visits the site. This would be an easy solution using Flash but because many users have iPads or iPhones that do not support it, those users would not see the […]

Sometimes when I write about social media in healthcare I imagine a make-believe healthcare technology purist that I’ve conjured up rolling her eyes at me. She scoffs at my adding to the zettabytes of digital data on one of the more “softball” technology topics. What does social media have to do with “real” healthcare technology […]

I liked Karen’s inspiring post about infographics and would like to follow that up with some added thoughts. Anyone can find research online and flow it into a bar or pie chart. It takes thoughtful craftsmanship to review data and compile a design with a distinct look and point of view. I have four criteria […]

We were at the AHIP conference last week, and as shown in our earlier posts, we learneda lot at this year’s event. The health insurance industry is at a point of tremendous evolution, and there are a lot of factors to consider. Here are a few of the key themes that we took away from […]

We are in San Francisco this week at the America’s Health Insurance Plans (AHIP) Conference. This is a great event, and there are a lot of themes being evaluated by the conference attendees. One hot topic from our blog is how to create sustainable Accountable Care models. This Thursday late morning session was standing room […]

We are in San Francisco this week at the America’s Health Insurance Plans (AHIP) Conference. This is a great event, and there are a lot of conversations going on among conference attendees. One hot topic from our AHIP Trend Watch post is the pressure health insurers are under with regards to Utilization Management. Utilization Management […]

We all remember when IBM’s Watson beat the two all time grand champions of Jeopardy (if you don’t then see the video above). However, as Watson moves into various industries we wonder what Watson would look like in the healthcare industry. Today we got the answer to that question from Randall Wilcox of IBM at […]