Customer Experience + Design

I have recently read a number of blog posts, articles, and commentary arguing that design documentation is no longer needed as UI prototyping tools become more sophisticated and commonly used. While I agree that eliminating a 250-page design document can be a positive result, it’s not that documentation is inherently bad or unnecessary. The problem is […]

The future of Watson looks promising. Word is out that WellPoint has hired Dr. Watson to help physicians cure the ill. Watson has the ability to run patient information against medical information from multiple sources to provide feedback on diagnoses and treatment options. This powerhouse of information is exactly what the healthcare industry has been […]

I’ve done this several times now, and I bet I’m not alone. I go a popular web site to look at used cars. My eyes scan for the first input area, which is how the majority of users who have a specific task in mind approach a page, and I immediately see a series of search […]

Consumers are savvier today than in the past. With the wealth of comparative information available, consumers can make more informed decisions on where to get their healthcare services. Those organizations that can provide meaningful data to consumers will have a definitive advantage in this new market dynamic. Texas Children’s Hospital is a great example of […]

I’ve had this discussion several times in my career in the user experience field: Should this link open in a new tab/window (HTML link attribute target=”_blank”) or in the same window? My understanding has generally been that if the link goes to an external site or to a help or informational-type page, it should be […]

Implementing healthcare reform measures impact every aspect of healthcare operations. In January 2009, HHS published the proposed rule mandating all U.S. healthcare providers to migrate to ICD-10 medical diagnosis codes by October 1, 2013. However, to be ICD-10 compliant, organizations must also have transitioned from the Health Insurance and Portability and Accountability Act (HIPAA) 4010 […]

I recently listened to an interview with accessibility expert Derek Featherstone. He provided some of the following practical and valuable tips for Web accessibility. A site designed to conform to good usability, copywriting, and Web standards goes a long way to making a site accessible. Things like using the proper heading structure (H1 on every page, […]

As I flipped through my idea notebook recently, Musicovery’s mood pad jumped out at me as a particularly fun and inspiring UI. Breaking with more conventional controls for web radio, the site creators realized that most people listen to music according to  their mood. They developed the mood pad to allow you to select music […]

In a previous post, I touched on the opportunity for lifestyle analytics to provide information for better care – specifically preventative care. In another post I discussed how having a healthy population benefits all of society. A recent article in the Wall Street journal, Tying Health Problems to Rise in Home Foreclosures, discusses a National […]

The thing you figure out fairly quickly when designing for a touchscreen device, like an iPad, is that most of the usability rules you studiously absorbed for the last 10-15 years have been flipped on their heads. The surgical precision of the point-and-click mouse is replaced by stubby-finger pinching, tapping, and swiping. Where once there […]

Join Perficient for our September 15th webinar, “Opportunities Abound: How to Leverage Increased Data Granularity in the ICD-10 Code Set” Migration from the ICD-9 to ICD-10 code sets is one of the most extensive and risky conversion projects healthcare insurers will face. Conversion will impact organizational structure, business processes, healthcare policies and IT systems. The […]

Healthcare Payers must determine all business processes and applications impacted by the change to ICD-10. Applications that capture, store, send, receive, or edit diagnosis or procedure codes must be modified. Fields must support alphanumeric characters and expanded to support an extra digit. The new specificity of IDC-10 codes will impact corresponding application logic, business rules, […]