Customer Experience + Design

I started my career building training systems for the US Navy. Since then I have worked in Aviation, Finance, Logistics, Education, Telecommunications and Healthcare. I can honestly say the healthcare industry is the thriftiest group of people from this list. Healthcare is a market with so much money pouring through, this seems like it cannot […]

About a year ago I blogged, “Will we be reading in 2011 ACOs partner with large carriers?” I am hearing that carriers are staying away from ACOs and are not planning on partnering. What have you heard? Was my assumption incorrect in 2011?

Big Data presents a lot of new opportunities – from analytics on petabytes of data to Complex Event Processing (CEP) of many large streams of data in real time. However, Big Data also presents big challenges for Data Management. These challenges include security/privacy, governance, data modeling, and backups. Security – security for many NoSQL-based Big […]

Tomer Sharon’s book, “It’s Our Research: Getting stakeholder buy-in for user experience research projects” just came out and though I’m still reading it, I am already ready to recommend it (disclaimer: I contributed a Case Study to it). Earlier this month I was fortunate enough to attend and speak at the IA Summit and not surprisingly I […]

From time to time, it is a good idea to re-evaluate potential IT architectures especially with the cost reduction pressures in healthcare IT. The growth in maturity of several key players in the open source software arena is gaining the attention and respect of healthcare IT decision-makers and worth evaluation as a lower cost alternative. […]

Today’s enterprise application ecosystems have evolved over an extended period of time, often resulting in fragmented, disjointed application portfolios and systems. IT is responsible for maintenance of existing business applications, functionality and infrastructure that supports current daily operations while at the same time must address the evolution of future business needs. In order to meet […]

These days as you launch your browser, turn on the TV, or pick up a newspaper you are drawn to the national discussion of healthcare in America. In fact, this week the Supreme Court of the United States will hear arguments on whether the Healthcare Reform Act passed by Congress in 2010 is legally binding. […]

Meaningful Use Stage 1 encouraged physicians to implement an EHR in order to capture discrete and some unstructured healthcare data with the future goal of sharing this across the industry. Stage 2 reimbursement (preliminary) will be based on the patient taking an active role in the sharing of this data. This is contrary to the […]

Industry Today Healthcare ranks as the largest industry in the world and is responsible for generating over $4.5 billion in revenue. While the United States is home to only 5% of the total world population, US residences are responsible for nearly half ($2.2 billion) of annual healthcare expenditures. The industry provides employment to over 15 […]

Does the mere mention of “ICD-10” bring on an anxiety attack of some sort? For the majority, the answer is yes! This is probably because, like numerous organizations, you still haven’t begun the necessary planning for the transition from ICD-9 to ICD-10. Hospital administrators, physicians and medical coders are dropping to their knees and praying […]

Racing towards an ACO and Population Management this year is a huge challenge. A new enterprise platform is a must for an ACO to coordinate the changing of Provider and Payer processes and behavior not to mention the Shared Savings contracts which require new measurements and reporting: a shared dashboard. Check out Martin Sizemore’s take […]

A struggle for the Payer/Provider Industry is how to prepare the next generation of Subject Matter Experts (SMEs). Now more than ever you need the experienced Medical Directors, Clinicians, and Non-Clinicians on your multiple #1 initiatives. Are you preparing your next generation of SMEs? Yes, you do need the 20-25 years EE on the project […]