Customer Experience + Design

Many of you are counting on your EMR vendors to qualify your organization for Meaningful Use. This is a risky strategy. Dr. Rowley has done some analysis and shown that with two exceptions, all attestations count for less than 10% market share from the EMR vendors. This means you are most likely waiting for the […]

The continuous and meticulous review of alleviating disparities in healthcare based demographic and socioeconomic factors is a growing segment in healthcare services delivery prioritization. There are many tiers to ascertaining the specificities of defining healthcare disparities and what the innate components are. This includes preliminary analyses of disease specific conditions delineated by healthcare services delivery […]

Malcolm Gladwell, staff writer for the New Yorker magazine and author of “What the Dog Saw,” “Outliers,” “Blink” and “The Tipping Point,” offered an overview of “Cowboys Versus Pit Crews: How to Build a Sustainable Health Care Delivery System” at our start of Day 3. Gladwell was introduced as “gifted” at interpreting new ideas in […]

AHIP CEO Karen Ignagni kicked off Day 2 by addressing the elephant in the room…no Supreme Court ruling today. The fate of the Affordable Care Act (ACA) and “the Mandate” within would have to wait another day. Ignagni went on to remind the conference goers that similar attempts at state-based reform in the mid-90s resulted […]

In my last post, I wrote about the importance of changing the thinking about accessible design and how design itself is a powerful tool for change. Designing for change was a second strong theme at Big Design 2012, continuing from Big Design and UPA last year. Several sessions explored using design to bring about change, […]

As referenced in the introduction to “America’s Health Insurance Plans (AHIP) Conference,” the decisions that will shape our nation’s health care are near. The Supreme Court Decision. The Presidential election. Implementation decisions within health plans that are shaping the delivery of care. The intent of the June 20-22 conference in Salt Lake City is to […]

Once initial interviews with leadership and stakeholders are complete the next tool to use is a detailed process review. The focus is to interview specific individuals to capture detailed processes that occur in a unit, department or team the project will impact. During the interviews reassure individuals they are more than welcome to make adjustments […]

There is a strong interest in the healthcare providers tackling population health management, especially as it relates to efforts to build Accountable Care Organizations. The idea of identifying a regional population including all care settings, acute, ambulatory, skilled nursing facilities and more, then sorting out the high risk, chronic illness members for improving their health […]

The 2012 AHIP national conference is almost upon us. Our team will be at the June 20-22 event in Salt Lake City. With all of the changes we are witnessing in the health insurance industry, this year’s conference promises to address the many needs of conference attendees. Whether it is meeting regulatory compliance issues or […]

This blog will be the first in my Lean Healthcare series. In this first blog, we will keep it short and sweet. I will provide you with the basic premise of the lean methodology, present the goals of lean, provide you with the 5 basic principles and explain why lean applies to healthcare and a […]

IBM’s CMO-CIO Leadership Exchange recently came to a close. Over 300 IBM customers were invited. IBM says the purpose of the leadership exchange was “to explore how a new computing era is transforming the future of the enterprise.” I recently read a recap of the event on the IDC technology marketing blog that stated the […]

The American College of Healthcare Executives announced the top issues confronting hospitals in 2011. It is clear from this news release that financial challenges topped the list and still remain there. In fact, they are far higher priority than everything else and have been for the last three years. The article points out the largest […]