As referenced in the introduction to “America’s Health Insurance Plans (AHIP) Conference,” the decisions that will shape our nation’s health care are near. The Supreme Court Decision. The Presidential election. Implementation decisions within health plans that are shaping the delivery of care.
The intent of the June 20-22 conference in Salt Lake City is to address these factors head on. Many of our nations Health Plans intend to learn firsthand how these decisions will affect their organization’s efforts both immediate and long term.
Good UX Means Good Business
In a world where technology is rapidly advancing and user expectations are rising, it’s no longer enough to have an average user experience; to delight your users and surpass your competition you must strive for the exceptional.
Close to 200 vendors have either sponsored the conference as content providers or made their Leadership Team available to conference participants. It is clear that Health Plans have access to an outstanding forum to access a variety of perspectives for navigating their agenda for change.
One theme that has already percolated to the surface of general discussion is the need for industry-wide collaboration. There may have been good effort already allocated to SOA, 5010, ICD-10, ACOs and general Exchange strategy, but the time has come to transition from plan to action.
AHIP Day 1 included a review of Exchanges as one of the most pressing health care reform implementation issues for health plans, states and national policy makers. AHIP has dedicated a good portion of the agenda to review the policy and operational issues over the past year through examining the critical issues for health plans with a focus on the practical challenges. Time well spent.