CMS has paid out more than $4 billion in Meaningful Use incentive money. I believe this is the catalyst to start healing our healthcare system. Let me explain. The healthcare industry is lagging behind the banking industry about 30 years. When I was in college, I had a checking account with a local bank. It […]
Customer Experience + Design
The Brave New World of Consumer Engagement in a Post Reform Insurance Market
A year ago I wrote a blog post entitled, “Strengthening Consumer Experience in a Post-Reform Insurance Market“, which presented research from a Forrester report that showed the health insurance industry faces a great deal of discontent from consumers. In fact, of the 13 industries tracked by Forrester in that report, health plans rank dead last […]
Health IT: The Solution to Healthcare CIO Challenges
A recent article addressed some of the top challenges facing CIOs in the healthcare industry. Many of these challenges are created by the need to keep up with constantly changing regulations as well as addressing HIPAA security concerns. Here are a few of the top concerns of healthcare CIOs, and how health information technology can […]
Social Governance’s Relevance to Social Banking
In most industries, governance represents a key and important part of the social world. I’ve lost track of the number of people whose companies disallowed social interaction of any kind because they fear the capabilities of this new generation of tools. Many executives fear what will be said about the company. They wish […]
Healthcare Analytics Predicted to Grow to 50% in 4 years
Research for Frost & Sullivan shows only 10% of hospitals used health analytics tools in 2011. They further predict this to follow the increased investment in EHR technology to 50% by 2016. This is fueled by programs such as the HITECH Act where analytics are needed to justify and qualify for payments. My recent blog […]
Claim System Replacement and Consolidation Best Practices
Nothing is more impactful, engaging and notorious for a Health Insurance Payor than the replacement of their Claims platform or consolidation of many into one. For those contemplating such a move or already in the throes of one, here are some thoughts around “Best Practices” to make the effort successful. Data Repository To facilitate the […]
CDS Tools: Should we pile them on?
A 2008 study on CDS (clinical decision support) tools found that while the benefits of CDS technologies are widely understood and accepted by providers, there is still a lack of proactivity in its adoption. An article summarizing the study stated: “For example, Chang said that while CPOE with CDS is now already widely accepted, it […]
Join us for the #HITsm TweetChat!
Tomorrow, August 24th, at 11am CT, Perficient will be moderating the #HITsm TweetChat. The acronym #HITsm stands for “healthcare IT social media” and these weekly chats center around current topics in healthcare technology, health IT, and the role of social media in healthcare. This week’s topics center around connected health. For a preview of the […]
The Convergence of Technology and the “Social Banking” Experience
As a technology marketer, I thought it was appropriate that I begin my blogging experience with a post about the role of both social media and technology in the financial services and banking industry. As mentioned in a recent HBR blog post, many traditional forms of marketing have been tossed to the wayside. In response […]
Data Governance Organizations – the Subject Area Data Stewardship Subcommittee
In my last blog posting, I talked about the role of the Data Governance Coordinating Committee as the body that coordinates the work of Data Stewards in Enterprise Data Governance when cross-domain enterprise data alignment is needed and to provide a consistent approach to Data Stewardship. In this posting I will describe many of the […]
Peeking under the rug of readmissions with Business Intelligence
A recent headline claims that Medicare will penalize 2,211 hospitals for readmissions. Altogether, this equates to about $280 million in Medicare payments withheld while the government starts holding hospitals accountable for the number of patients who return within a month of discharge with complications related to the original diagnosis. The article goes on to show […]
The Diversity of Healthcare Regulations
The enhanced efficiency of patient management, developing community partnerships in healthcare delivery services, and tracking and analyzing healthcare information are all essential in reviewing current regulations, while developing proposed guidelines and recommendations. This area of healthcare clearly has numerous channels in addressing quality of care while balancing existing healthcare models with cost efficiency and organizational […]