In their WSJ article, Stephen Soumerai and Ross Koppel point out that physicians and hospitals have spent billions of dollars on costly healthcare information technologies and have not realized benefits of these expenses. While everything they are saying is mostly accurate, I believe they are missing the bigger picture. Meaningful Use stage one is not […]
Customer Experience + Design
IBM Social Collaboration – Connecting the World!
Social Collaboration and the Market Place Engaging with customers, partners, and employees drive greater productivity, efficiency, and innovation. In today’s time-driven world, companies can no longer be content with extended timelines and drawn out schedules. Employees, customers, and partners demand not only quick turnaround but want to be part of the process. Add to this […]
Are you ready for the Mandated (ACA) Healthcare Operating Rules?
The 2010 passage of the Patient Protection and Affordable Care Act (ACA) and its Section 1104 establishes a national healthcare operating rule mandate in support of the industry’s ongoing administrative simplification efforts. The first healthcare operating rule set, issued by CMS in July 2011, mandates the adoption of CAQH CORE Operating Rules for Eligibility and […]
Taking Conversation to the Next Level
So you have a number of possible tools to use in your marketing and customer relationship management. What next? Where should you invest and how? Frankly, I won’t be able to answer that question for you and banking has some industry specific needs. Instead, I want to focus on examples of engaging the customer and […]
Data Governance Organizations – Tying them all together
In my last blog posting, I talked about the Subject Area Data Stewardship Subcommittee and how it is the forum for collaboration and stewardship over a specific data subject area or domain. In this article, I will describe three key roles involved in Data Governance and Stewardship organizations which are critical for setting and maintaining […]
Financial Crossroads of Healthcare Sustainability
The emergence of bridging the capacities of quality and performance of healthcare delivery systems with the financial health of organizations elicits discussion focusing on core areas and concepts for both stability and change. Furthermore, we can address these issues to develop a tiered paradigm of diagnosis, treatment, billing, and reimbursement. Although these are representative of […]
Big Data to attack Healthcare Fraud
According to a U.S. Senate Panel on Healthcare, healthcare fraud and abuse costs as much as $100 billion a year, or 10 percent of the $1 trillion spent on healthcare. In addition, these fraud costs are increasing at a rate of $3 billion a year. The traditional approach has been to pay claims and then […]
Creating a Lean Mean Healthcare Machine: Part 4
Through this blog series, I have introduced the basic purpose and goals of the process improvement methodology known as Lean Healthcare. We took a look at Lean’s 5 basic principles and its 7 deadly wastes in an effort to help readers begin to understand the key concepts and tools of Lean thinking and how it […]
Time to Jump on the Mobile Payments Bandwagon
As of late, I can’t go a day scanning my Google Reader or social media where I don’t see an article about a new mobile payments startup, unique loyalty features, the possibility of retailers coming together to form their version of a mobile payments platform, acquisitions announced, or predictions on which competing technology will come […]
Readmission Rates – No Pain, No Gain
The readmission rate refers to patients who are discharged, then readmitted to the same facility for the same medical condition within a specific time period. For example, if I am discharged with Heart Failure and I return to the same hospital with Heart Failure conditions within 15 or 30 days, that is considered a readmission. […]
Social Banking: Understanding the Conversation
First let me describe the old world: Hire an ad agency and work with them on a campaign focused on television, radio, billboards, print, etc. You’ll focus the same message in all channels. It’s a mass market approach and you control what is said about your bank and your brand. If users have complaints, there […]
BI Usage is Growing in Healthcare
In his article, Healthcare’s Radar Picks up Increased Business Intelligence Activity, Eric Wicklund makes some good points and ponders the best way to use business intelligence to improve healthcare. Some background: 75% of payers and 44% providers find value in analytics, yet only 26% have BI programs in use. This shows a tremendous market for […]