Customer Experience + Design

I always find industry acronyms amusing. Sometimes they describe new technologies, other times they are a new name for an existing technology (maybe with a slight twist). And then there are those times when two different technologies, models, theories, etc. end upwith the same acronym. Such is the case with Information as a Service and […]

You may have read recent media coverage about the SSL/TLS MITM vulnerability (CVE-2014-0224).  OpenSSL.org describes this vulnerability as follows: An attacker using a carefully crafted handshake can force the use of weak keying material in OpenSSL SSL/TLS clients and servers. This can be exploited by a Man-in-the-middle (MITM) attack where the attacker can decrypt and modify traffic […]

Starting in 2015 all issuers of Qualified Health Plans (QHPs) on the Healthcare Marketplace will need to provide Quality Rating System (QRS) measurements that will be aggregated and scored to provide consumers with a star rating for each product offered. Although there are still details to be worked out by CMS, the required measures for […]

One of the fun aspects of my job is research. I get to research the Connected Health trends to understand where the market is headed and how to then prepare healthcare organizations for those changes to capitalize off of the advantage of public health meets good timing meets technology. I typically chart the trends out […]

Google often quotes that the average query submitted to their website is 1.7 words long.  That means that most queries contain only two words, and a fair number contain only one word.  Google can be magical at times, but using one or two words to search through trillions of web pages seems at best hit or miss.  In […]

So, I’m guessing you heard about the “Experimental evidence of massive-scale emotional contagion through social networks“, no? That’s the official title for the Facebook study published in The Proceedings of National Academy of the United States of America that you’ve likely already heard about. In this study you have a Facebook data scientist Adam Kramer […]

UPDATE 2014-07-02: Adaptors are not really evil.  We are currently developing both Connectors and Adaptors.  The point of these articles is to help you draw your own conclusions.  : ) Previously I discussed the Plexi Adaptor framework for the Google Search Appliance. Adaptors can provide a simple and elegant way to index a content repository.  An Adaptor sits in front of a […]

Data from a recent study by the Employee Benefit Research Institute shows that individuals enrolled in high-deductible health plans are more likely to behave like consumers and seek data on price and quality before receiving care.1 This, combined with the effects of the Affordable Care Act, where trends are reflecting that more than 80% of […]

The Perficient team is at HIUG Interact 2014, booth #206 and is available daily to discuss solutions and topics around: Business Intelligence – Industry direction (self-service, structured vs. unstructured data, cloud vs on-premise), dashboards, reporting tools, and technology Enterprise Performance Management – “Planning in the Cloud” Oracle’s Planning and Budgeting Cloud Service (PBCS), profitability and […]

Robert S. Kaplan, PhD, writes about improving the “value of care” in this month’s HFMA magazine. “Existing cost measurement systems in healthcare are inadequate. They typically use inaccurate and arbitrary cost allocations and provide little transparency to guide clinician and staff driven efforts to reduce costs and improve processes to enhance outcomes. They also fail […]

Assembling the data needed to achieve financial transparency is both a technical and political challenge. My recent BLOG In Managing Finance at Hospitals, the Proof is in the Data discusses this in detail. I thought I’d take a moment now to discuss some of the software that combines clinical and financial data for cost management […]

I had an interesting chat with some healthcare execs a few weeks back. We were discussing the real impact of increasingly shifting regulatory compliance deadlines. Think about it: when the government puts forth direction, and incentive, to effectuate a certain change that often leads to healthcare executives realigning their own strategies in favor of this […]