Experience Management

When I wake up in the morning I have a couple of choices for what to do first.  I could brush my teeth.  I could take a shower.  Or I could fix that broken shelf in the garage. Come again?  Two of those sound very typical and easy.  But the last one is less obvious, much harder, […]

Customer centricity is no longer just a loaded buzzword used by marketers preaching tactics such as personalization and customer experience. Customer centricity is now a mind-set that companies need to adopt throughout the entire organization—not just marketing—to thrive in the digital world. This quote from CMO.com’s article The ‘Age of The Customer’ Is Here. What […]

Adobe introduced a new managed service – Adobe Experience Manager Sites – for medium sized businesses and smaller departments in large corporations.  This service has been available to large customers, but Adobe now feels confident that they can service many more customers.  With this new managed service, Adobe will host the AEM system, the customer’s site […]

Google has released version 7.4 of the Google Search Appliance Software.  The upgrade includes the following new features: Seamless Integration with Microsoft: we’re releasing our SharePoint and Active Directory 4.0 connectors out of beta. These connectors provide improved scalability, easier configuration and tighter integration with SharePoint. Additionally, the GSA now supports ADFS, which improves our ability […]

I.  Create Safe and Secure Passwords – By far the easiest way to access your mail account for nefarious activity is by using a stolen password. Google Apps User Make sure you create safe and unique passwords for all your important accounts Make sure you store your passwords in a secure way Try using a password generator […]

Recently, I came across an AIIM study that focused on enterprise search and discovery trends. As a Google Search partner, we have in-depth knowledge of search and the challenges of the “knowledge worker.”  We hear from clients every day that their implementation of enterprise search helps to increase productivity and this report validated that assumption; however, […]

1.      It is a mission critical productivity solution that is both easy to deploy and easy to maintain! With an experienced deployment partner, transitioning from your current legacy system to Google Apps for Work becomes a well-rehearsed change management procedure.  Additionally Google Apps for Work is the leader and only email productivity solution built from the ground […]

In this post (the first in a series about the Google Maps API), we will take a closer look at how the Geocoding class works with respect to a recent client need.  Their requirement was to generate a cluster of postal addresses surrounding a given central address, so I began with looking over the API […]

The CIO article, “Is it time for CIOs to step up and rule the digital world?” asks a good question. Can the CMO better lead a digital transformation and align IT with what is increasing a digital business than the CIO? This is an oversimplified question asking who but not what needs to be done? […]

I tried on Google Glass a few times.  I wasn’t impressed.  Does that mean it’s an awful product?  No.  Does that mean it is not useful?  No.  So what happened? This week the Wall St. Journal reported that Google is not giving up on Google Glass.  Google acknowledges that it was a first generation product with some rough […]

We’re on a roll!  Cody Coggins and Narbeh Yousefian have joined the elite team of Google Search Appliance (GSA) Qualified Deployment Specialists. They join existing GSA specialists Anu Pidaparti, Allen Han, Alok Gupta, Shruti Sundaresh, Yogesh Dhavale, and myself. The 4-part certification process is rigorous and designed to validate the experience of individuals among search […]

Today at Adobe Summit, Urosh Pajic and Peter Krmpotic of Adobe spoke about best practices in content optimization with Adobe Experience Manager. Remember the time when it was enough to just put your content out there and gain customer attention? These times are long gone, and today’s customers expect personalized and relevant content across all […]