IBM

Jeff Paxton from MetLife – the largest insurance company in the US – spoke about what they are doing in this area of cognitive computing.  MetLife has 100m customers. 3-4 years ago MetLife embarked on a customer-centric journey.  They wanted to give choice to the customer and make it easier for them to work with […]

Are you a technology leader looking for innovative solutions to your organization’s challenges around cloud? Are you sold on the cloud but unsure about how to migrate and with which solutions? Finally, do you enjoy a glass of beer while figuring out your information technology strategy? If you answered yes to all three questions and live […]

IBM’s Amplify conference featured a digital experience keynote on adaptive experiences which engage customers in context with several prominent speakers.  These included: Gene Phifer, VP, Distinguished Analyst, Gartner Deloss Schertz, Director Enterprise Strategic Application Services, Konica Minolta Business Solutions U.S.A., Inc Gary Dolsen, IBM, Vice President, Strategy and Offering Management, Digital Experience Rob Enright, IBM […]

Another hot topic at the IBM Amplify 2016 Conference is experiential commerce.  This really focuses on the customer’s experience during their engagement with your brand.  The Color Run is a 5k running event that has become the largest event series in the world.  The “experience” during the run is what the runners are after and […]

Today IBM opened its Amplify conference focusing on IBM Commerce, Marketing and Digital Experience products.  This year is IBM’s 20th anniversary of their commerce product.  IBM customers now sell $100b annually through their commerce systems.  Gartner has listed IBM Commerce as a leader in this space yet again this year. The opening video focused on […]

The adage “Home is where the heart is” has been a bedrock of America for nearly a century, representing the emphasis that we place on living spaces. The best homes contain elements that speak to the presence of family while also offering individuality from room to room. For home improvement vendors, their passion is helping […]

Recently I was working with a client that had requirements to setup SSL/TLS on the MQ Channels between their Queue Manager and an external vendor. The documents they had were all based on using the ikeyman GUI. Unfortunately XWindows is not enabled on the Linux machines their IBM Queue Managers run on. After doing some research, I […]

20 years ago, the United States Government passed the Health Insurance Portability and Accountability Act (HIPAA), transforming healthcare protections for employees from issues of unemployment to electronic record keeping. The implementation of Meaningful Use, in particular, has been important in requiring providers to offer electronic health records to patients, and technologically-savvy healthcare providers are taking […]

Efficient construction, solid engineering, and modern design are all key elements to building modern infrastructure. With the right technology to complement the heavy lifting, workers can meet their deadlines and collaborate effectively. One of the world’s leading construction management firms was looking to augment their collaboration experience. With thousands of employees on all six major […]

Tradition MQ DR involves a Backup Queue Manage. Per the IBM MQ info center, a Backup Queue Manager needs to use linear logging. Linear logging is a great feature of MQ, if you need it. I started experimenting with assorted MQ configurations to see if I could create an MQ HA and DR topology that was not dependent on linear […]

Not long ago in a technology world not so far away, traditional on-premises information technology was the norm for ambitious enterprises . Every few years, management would realize that existing assets had become outdated, and work towards a technology refresh. Often times these refreshes were arduous, multi-month-long projects requiring increased manpower, strategic advisory, and research […]

Maintaining great service in the healthcare industry is a challenge, especially when technology serves as a barrier. One leading United States insurer had this challenge, as leadership discovered that their customer service associates were handling upwards of 20 different applications when handling member telephone inquiries. With three million calls per year and long resolution times, […]