IBM

In today’s digital economy, enterprises face disruption by innovative business models and new players in the established industries. With multi-channel experiences the norm, many consumers have little patience for organizations who drop the ball on their customer service and product initiatives. More so, with more options on the market than ever and the search engine […]

Wondering if this IoT business applies to you and your business? I’m sure you’re not alone, but this quick blog will hopefully start change your mind that it does. For more information, please click here to read “The Why, What and How of IoT – 50+ examples across 11 Industries.” The goal of this blog […]

Technology consolidation is constant theme transforming industries. For example, personal computers have merged with tablets and mobile phones as consumers show their interest in computing power on the go. Even applications have gotten smaller, with traditional software replaced by lightweight applications. Logically speaking, the same is happening in the enterprise software world where DevOps, security, […]

Two weeks ago, we held a webinar on the business use case of Watson within the insurance industry, highlighting the business savings of artificial intelligence in customer support and self-service. Artificial intelligence spending is skyrocketing, with worldwide spending expected to hit $47 billion in 2020, according to research from IDC.  Whether it’s insurance, higher education, […]

For many organizations, cloud is the shiny object and rightly so. According to research firm Gartner, the cloud services market will grow 18% this year, outpacing numerous traditional IT solutions. As with every new and innovative IT solution on the market, there are distractions surrounding practical use and adjacent challenges. For example, marketers communicated the […]

This isn’t about running but rather maintaining a well-running Maximo system. Two sessions – one that’s already concluded and another that’s upcoming – contain valuable information regarding how your IT / support staff can keep the system running and then how to troubleshoot if something does go wrong. Here’s the recording for the first part […]

Every Fall, the calendars of marketing managers across the country fill up with invitations to conferences and trade-shows. Lured by the promise of sales, networking, swag bags, and more, many of these conferences bring together industry professionals to push forward thought leadership, new products, and ideas. Planning a conference is hard work, requiring the collaboration […]

According to Moore’s Law, computing power doubles every 18 months, which means that society experiences new waves of every innovation almost every two years. We’ve seen this happen with mobile phones and personal computers, and will be seeing this soon with cloud computing with the concurrent rise of the Internet of Things (IoT). This phenomenon […]

Though high school was more than a decade ago, I still maintain contact with many of my teachers through Facebook. Around this time of the year, many of them begin ramping up for the school year, commenting on the assigning of homework, the personalities of their classes, and the hopes the term will bring. A […]

Yesterday, we held a webinar featuring Christine Livingston (Perficient, IBM Watson Director) and Dean Upton (Blueworx, Product Management) around the delivery of customer service using IBM Watson. With self-service platforms becoming popular among global organizations, our webinar served as an informative dialogue around information and best practices. Check out our summary below: Our webinar also […]

As a child, I watched re-runs of The Jetsons, an animated sitcom imagining city life several centuries into the future. Filled with automated appliances and flying cars, the cartoon gave me a boundless imagination of what cities could be. As we enter into the second decade of the 21st century, city living is more popular […]

This weekend I was performing work on one of my vehicles, which involved removing many layers of interior parts to clean and then returning the parts to their original locations and specifications. As my wife helped, and we worked on the project I said to her, “You know honey, if you ever needed a gift […]